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If there&apos;s a problem with your custom engraved order, please <a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer">contact us</a> within 3 business days of receiving your order.For everything else you need to know, see our <a href="https://help.elevatedcraft.com/en-US/custom-engraving-guide-9047450" target="_blank" rel="noopener noreferrer">Custom Engraving Guide</a>.

If there's a problem with your custom order, please contact us within 3 business days of receiving it.

What if there's a problem with my custom engraved order?

Customer Care

🏆  Custom Engraving

Which payment methods does Elevated Craft accept?

Is it possible to place an order over the phone?

Can I ship to multiple addresses in one order?

Can I combine shipping of multiple orders?

How can I edit my shipping address?

Is it possible to add additional items to my order after I've placed it?

Can I use multiple forms of payment?

How do I modify/cancel an order?

I just placed my order, can I change my billing address?

What currency are the prices in on ElevatedCraft.com?

Why was my purchase declined? Help!

What should I do if I haven't received a confirmation email?

I placed my order - now what?

Does my order include tax?

I see more than 1 charge on my card! Help!

How can I change the payment method after placing an order?

Where do I find my order number?

When will I be charged for my order?

Can my order be shipped at a later date?

My free gift was not included in my order - what can I do?

Shop Pay Installments

I forgot to add a promo code but already made a purchase

How do I apply promo / discount codes?

How do I place a tax-exempt order?

I am experiencing an issue with the website or checkout

How can I find out when an item will be back in stock?

Do you price match with other websites?

Where do I find promo codes / discounts?

How can I receive a discount code if I previously unsubscribed from emails?

When is your next sale?

I made my purchase on another site, can I still receive a promotional item?

Help! I'm just below the free US shipping amount!

I bought a counterfeit product or did not get any product after my card was charged. What do I do?

How do I know if a website is selling legitimate Elevated Craft product?

💵 Ordering & Payment

Shipping rates, methods, & timelines (US)

Shipping rates, methods, & timelines (International)

Can I change my order or shipping address?

How much can I expect to pay for customs/duties?

My tracking hasn't been updated in a while. What are my options?

How do I track my order?

Issues with tracking info

Help! My order is missing!

Help! My order was damaged during shipping!

Shipping Delays

Where is my order shipping from?

Do you ship to APO, FPO, Or PO Boxes?

What happens if my order is returned to sender?

Do you ship orders on weekends?

Can my parcel be redirected to a different address?

Refusing a delivery

Do you offer free shipping?

Why is international shipping so expensive?

Can I upgrade my shipping after placing an order?

I'm going on vacation. Can I have my order shipped to a hotel or resort?

Can I pick up my Elevated Craft order in person?

What is an "Estimated Delivery" date?

I received an incorrect item in my order. What should I do?

Details about Shop Promise

Why does my tracking show "pre-shipment"?

I didn't receive an invoice with my order - where can I find it?

🚚 Shipping

What is your return/exchange policy?

Shipping your return

Can I return my order for store credit?

Can I return multiple items from different orders in the same box?

I don't have a printer to print the return label - help!

The return portal cannot find my order - help!

When can I expect my refund?

I received the refund notification email, but haven't received the refund on my card

Can I return my order to Elevated Craft if I purchased from another retailer?

I had to cancel my credit/debit card but now want a refund - what can I do?

If I return an order that was purchased using Shop Pay Installments, what happens to my refund?

Help! My return has been processed for the incorrect amount!

Can I return my Amazon order directly to Elevated Craft?

I didn't get a return label - what should I do?

I received a return reminder email but sent all my items back already

Can I return/exchange my custom engraved order?

Why was my international refund amount different than what I originally paid?

Holiday Returns

Product representation

What if I accidentally return a non-Elevated Craft item?

I lost my return shipping label. What should I do?

🔀 Returns/Exchanges

Are items individually packaged for gift giving?

Adding a gift message

Does Elevated Craft include a receipt that shows item prices with my order?

Does Elevated Craft offer gift cards?

Does Elevated Craft offer gift wrapping?

Who sent me this gift?

🎁 Gift Giving

Holiday returns

How quickly will my order ship out during the holiday season?

How can I return a gift?

Holiday calendar - 2026

🎄 Holiday Season Policies

How do I create an account?

I forgot my account password - help!

How do I change my account email address?

👫 My Account

What is CashBack?

How can I redeem my CashBack?

I signed up but never received my 30% off discount!

Why is there a holding period to receive my CashBack?

How long does it take to get my bonus store credit?

How long does it take to get my Prepaid Award Card?

Where can I use this Prepaid Award Card?

Where can I check the balance on my Prepaid Award Card?

When I tried to use my Prepaid Award Card, it was declined. What can I do?

I have a different CashBack question

💳 Fondue CashBack

Are Elevated Craft's items backed by a warranty?

🛠 Warranty Information

Custom Engraving Guide

Is there a set-up fee for custom engraving?

What file format do you need for my logo?

How long will it take for my customized order to ship?

Can Elevated Craft provide engraving for individual items?

Can I return a custom engraved item?

Can I get an engraving on an Elevated Craft product I already own?

What engraving colors and finishes are available?

How are custom engraved orders packaged?

Wholesale & resale

📦 Wholesale

How do I get in touch with Elevated Craft customer support?

Is there an Elevated Craft customer support phone number?

How long does it take to get a response from the customer support team?

🤝 Contact Us

What is Elevated Craft's privacy policy?

What are Elevated Craft's terms & conditions?

💻 Data & Privacy

Overview of the Original Hybrid Cocktail Shaker

Is the Original Hybrid Cocktail Shaker dishwasher safe?

How does the double wall vacuum insulation in the tumbler affect dilution?

How do I know when to stop shaking if the outside of the shaker doesn't get cold?

The Original Hybrid Cocktail Shaker sounds great, but does it do well with cocktails that use egg whites?

What is a "Hybrid Cocktail Shaker"?

Why haven't I seen a shaker like this used in commercial bars?

I have arthritis - will I be able to open the Original Hybrid Cocktail Shaker?

How to open/seal your Hybrid Cocktail Shaker

How much liquid does the Original Hybrid Cocktail Shaker hold?

Is the Original Hybrid Cocktail Shaker really leak-free?

Does the Original Hybrid Shaker work with a Hawthorne strainer?

How do I get the best flow using the built-in strainer?

Will I need to replace the gaskets often?

Does the measuring top show half measurements?

What are the dimensions of the Original Hybrid Cocktail Shaker?

How do I deep clean my Hybrid Cocktail Shaker?

Can I buy a replacement lid for my Original Hybrid Cocktail Shaker?

Can I put my Original Hybrid Cocktail Shaker in the freezer to make it super cold?

I received an additional gasket with my Original Hybrid Cocktail Shaker

The Original Hybrid Cocktail Shaker

Overview of the Diamond Edition Hybrid Cocktail Shaker

What are some of the new features on the Diamond Edition Hybrid Cocktail Shaker?

Is the Diamond Edition Hybrid Cocktail Shaker dishwasher safe?

The Diamond Edition Hybrid Cocktail Shaker sounds great, but does it do well with cocktails that use egg whites?

I have arthritis - will I be able to open the Diamond Edition Hybrid Cocktail Shaker?

How much liquid does the Diamond Edition Hybrid Cocktail Shaker hold?

Is the Diamond Edition Hybrid Cocktail Shaker really leak-free?

Does the Diamond Edition Hybrid Cocktail Shaker work with a Hawthorne strainer?

What are the dimensions of the Diamond Edition Hybrid Cocktail Shaker?

Can I buy a replacement lid for my Diamond Edition Hybrid Cocktail Shaker?

Can I put my Diamond Edition Hybrid Cocktail Shaker in the freezer to make it super cold?

Diamond Edition Hybrid Cocktail Shaker

Overview of the the Hybrid Rocks Glass

Can I use my Hybrid Rocks Glass for hot beverages?

How much liquid does the Hybrid Rocks Glass hold?

Should I put the steel base in the refrigerator or freezer to make it super cold?

What if there's a problem with my custom engraved order?Updated 2 hours ago