Are Elevated Craft's items backed by a warranty?Updated 7 days ago

Elevated Craft products have been designed to last decades when properly cared for.

Manufacturing defects are super rare, but if you have a problem, we have your back! If you have an issue that you believe is a manufacturer defect, please reach out to us and include photos or videos so we can replace the defective part. See our Warranty Policy for more details.

This warranty is void if our products are used for commercial purposes or damaged during abnormal use. Our Warranty is only good for product replacement and does not warrant a refund of any type. ELEVATED CRAFT LLC's obligation in the event of a defective product is to repair or replace the defective part or product with a comparable part or product at ELEVATED CRAFT LLC's discretion. Damage resulting from normal wear and tear is not covered (example: gaskets needing to be replaced due to age, loss, or use). Damage from improper use is not covered. Damage to paint, print or finish is not covered. Our warranty covers the primary functionality of the product as a whole. Primary functionality such as Cocktail Shaker or Drinking Vessel.

Warranty Exceptions:

The following are not covered by our warranty, but not limited to:

Dents, scratches, and other conditions to the product that occur over time are considered normal wear and tear.
Wear and tear on colored surfaces, laser etched or graphics that fade, flake, or otherwise become removed.
Broken glass that is damaged as a result of improper care, handling, and/or storage.
Accidental damage (like a dropped product).
Misuse, abusive use, or intentional damage to the product.
Gaskets needing to be replaced due to age, loss, or misuse.
Deterioration of the product arising under exposure to bleach, chlorine or other harsh chemicals.
Damage from dishwashers.
Lost or stolen product.
Parts or products that have been disposed of or lost.
All incidental or consequential damages that result from user mishandling or other than its intended use in a typical household capacity.
Damaged packaging where the product is not damaged.

Important: Elevated Craft reserves the right to deny any warranty claim. This may happen if we believe the claim to be fraudulent, if the product is not manufactured by Elevated Craft, if the damage was caused by abuse or normal wear and tear, or if the product was purchased from an unauthorized seller such as, but not limited to, Facebook Marketplace and eBay.

How to File a Warranty Claim:

Before sending your product back, please contact us with the following information:

First and last name
Email address
Phone number
Product being returned
Reason for the warranty claim
Elevated Craft order number - if your order was purchased through another retailer, please provide us with a photo of your receipt
Photo/video of warranty issue
Shipping address

A Few Extra Things To Know:

Some products are not eligible for warranty replacements. Please review the full Elevated Craft Warranty before filing a claim.
If a replacement accessory/part will resolve the warranty claim, the claim will not be eligible for an entire replacement unit.
Some colors may not always be available, in which case a comparable replacement part or product would be offered.
The Elevated Craft Warranty covers product defects and does not cover accidental damage from misuse of the product.
Many claims can be resolved through troubleshooting. If this is the case, the claim will not be eligible for a replacement or refund.
Additional information may be required to complete a claim.

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