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Customer Care

Which payment methods does Elevated Craft accept?

Is it possible to place an order over the phone?

Can I ship to multiple addresses in one order?

Can I combine shipping of multiple orders?

Is it possible to add additional items to my order after I've placed it?

Can I use multiple forms of payment?

How do I modify/cancel an order?

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What currency are the prices in on ElevatedCraft.com?

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I placed my order - now what?

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I see more than 1 charge on my card! Help!

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Shop Pay Installments

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Help! I'm just below the free US shipping amount!

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I forgot to add a promo code but already made a purchase

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When is your next sale?

I made my purchase on another site, can I still receive a promotional item?

Shipping rates & methods (US)

Shipping rates & methods (International)

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Issues with tracking info

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Help! My order is missing!

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My tracking hasn't been updated in a while. What are my options?

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Refusing a delivery

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I'm going on vacation. Can I have my order shipped to a hotel or resort?

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I received an incorrect item in my order. What should I do?

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Details about Shop Promise

What is your return/exchange policy?

Can I return multiple items from different orders in the same box?

I don't have a printer to print the return label - help!

The return portal cannot find my order - help!

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When can I expect my refund?

I received the refund notification email, but haven't received the refund on my card

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If I return an order that was purchased using Shop Pay Installments, what happens to my refund?

Help! My return has been processed for the incorrect amount!

Can I return my Amazon order directly to Elevated Craft?

Can I return my order to Elevated Craft if I purchased from another retailer?

Can I return/exchange my custom engraved order?

Why was my international refund amount different than what I originally paid?

Holiday Returns

Are items individually packaged for gift giving?

Adding a gift message

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Who sent me this gift?

Are Elevated Craft's items backed by a warranty?

Custom engraving

Can Elevated Craft provide engraving for individual items?

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Can I return a custom engraved item?

📦 Wholesale & resale

How do I get in touch with Elevated Craft customer support?

Is there an Elevated Craft customer support phone number?

How long does it take to get a response from the customer support team?

What is Elevated Craft's privacy policy?

What are Elevated Craft's terms & conditions?

Overview of the Essential Edition Hybrid Cocktail Shaker

Is the Essential Edition Hybrid Cocktail Shaker dishwasher safe?

How does the double wall vacuum insulation in the tumbler affect dilution?

How do I know when to stop shaking if the outside of the shaker doesn't get cold?

The Essential Edition Hybrid Cocktail Shaker sounds great, but does it do well with cocktails that use egg whites?

What is a "Hybrid Cocktail Shaker"?

Why haven't I seen a shaker like this used in commercial bars?

I have arthritis - will I be able to open the Essential Edition Hybrid Cocktail Shaker?

How to open/seal your Hybrid Cocktail Shaker

How much liquid does the Essential Edition Hybrid Cocktail Shaker hold?

Is the Essential Edition Hybrid Cocktail Shaker really leak-free?

Does the Elevated Craft Essential Edition Hybrid Shaker work with a Hawthorne strainer?

How do I get the best flow using the built-in strainer?

Will I need to replace the gaskets often?

Does the measuring top show half measurements?

What are the dimensions of the Essential Edition Hybrid Cocktail Shaker?

How do I deep clean my Hybrid Cocktail Shaker?

Can I buy a replacement lid for my Essential Edition Hybrid Cocktail Shaker?

Can I put my Essential Edition Hybrid Cocktail Shaker in the freezer to make it super cold?

I received an additional gasket with my Essential Edition Hybrid Cocktail Shaker

Essential Edition Hybrid Cocktail Shaker

Overview of the Diamond Edition Hybrid Cocktail Shaker

What are some of the new features on the Diamond Edition Hybrid Cocktail Shaker?

Is the Diamond Edition Hybrid Cocktail Shaker dishwasher safe?

The Diamond Edition Hybrid Cocktail Shaker sounds great, but does it do well with cocktails that use egg whites?

I have arthritis - will I be able to open the Diamond Edition Hybrid Cocktail Shaker?

How much liquid does the Diamond Edition Hybrid Cocktail Shaker hold?

Is the Diamond Edition Hybrid Cocktail Shaker really leak-free?

Does the Diamond Edition Hybrid Cocktail Shaker work with a Hawthorne strainer?

What are the dimensions of the Diamond Edition Hybrid Cocktail Shaker?

Can I buy a replacement lid for my Diamond Edition Hybrid Cocktail Shaker?

Can I put my Diamond Edition Hybrid Cocktail Shaker in the freezer to make it super cold?

Will you offer large product bundles featuring the Diamond Edition Shaker?

Diamond Edition Hybrid Cocktail Shaker

Overview of the the Hybrid Cocktail Glass

How much liquid does the Hybrid Cocktail Glass hold?

Can I use my Hybrid Cocktail Glass for hot beverages?

Should I hand wash my Hybrid Cocktail Glass?

Is the clear cup made from plastic or glass?

Do large ice cubes fit in the Hybrid Cocktail Glass?

Can I put my Hybrid Cocktail Glass insert in the freezer?

Should I put the steel base in the refrigerator or freezer to make it super cold?

Can I buy a replacement glass insert for my Hybrid Cocktail Glass?

How do I use the built-in measuring features?

How do I remove the glass insert from the steel base?

Are the Hybrid Cocktail Glass inserts stackable?

Is the glass lock ring removable?

Can I purchase the steel base separately for my Hybrid Cocktail Glass?

How is the black & copper metal finish applied? Is it safe & scratch resistant?

What are the dimensions of an assembled Hybrid Cocktail Glass?

Do your multi-pack Hybrid Cocktail Glasses come in individual boxes?

Hybrid Cocktail Glass

Overview of the Hybrid Pint Glass

Is the Hybrid Pint Glass dishwasher safe?

How much liquid does the Hybrid Pint Glass hold?

Are the Hybrid Pint Glass inserts rated for certain temperatures?

Can I use my Hybrid Pint Glass for hot beverages?

Can I put my Hybrid Pint Glass insert in the freezer?

Are the Hybrid Pint Glass inserts stackable?

Can I buy a replacement glass insert for my Hybrid Pint Glass?

Can I purchase the steel base separately for my Hybrid Pint Glass?

What are the dimensions of an assembled Hybrid Pint Glass?

What steps should I take if I'm a Kickstarter backer but haven't received my pledge order?

Do your multi-pack Hybrid Pint Glasses come in individual boxes?

Is the Hybrid Pint Glass insert nucleated?

Hybrid Pint Glass

Premium Cocktail Pick Set

Premium XL Polishing Cloth

Hybrid Drinkware Sip Lid

Cocktail Glass Insert

Pint Glass Insert

Accessories

Overview of the Wood Fiber Cutting Board

Is the cutting board knife safe? Why do I see score marks?

How should I store my Wood Fiber Cutting Board?

Will my Wood Fiber Cutting Board board stain?

How do I clean my Wood Fiber Cutting Board?

What can I do if my Wood Fiber Cutting Board warps?

Wood Fiber Cutting Board

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