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Customer Care

Which payment methods does Elevated Craft accept?

Is it possible to place an order over the phone?

Can I ship to multiple addresses in one order?

Can I combine shipping of multiple orders?

Is it possible to add additional items to my order after I've placed it?

Can I use multiple forms of payment?

How do I modify/cancel an order?

How can I edit my shipping address?

I just placed my order, can I change my billing address?

What currency are the prices in on ElevatedCraft.com?

What should I do if I haven't received a confirmation email?

I placed my order - now what?

Does my order include tax?

I see more than 1 charge on my card! Help!

How can I change the payment method after placing an order?

Why was my purchase declined? Help!

When will I be charged for my order?

Can my order be shipped at a later date?

My free gift was not included in my order - what can I do?

Shop Pay Installments

How can I find out when an item will be back in stock?

How do I apply promo / discount codes?

How do I place a tax-exempt order?

I am experiencing an issue with the website or checkout

Where do I get promo codes / discounts?

When is your next sale?

I made my purchase on another site, can I still receive a promotional item?

Do you price match with other websites?

I forgot to add a promo code but already made a purchase

Help! I'm just below the free US shipping amount!

Shipping rates & methods (US)

Shipping rates & methods (International)

How much can I expect to pay for customs/duties?

How do I track my order?

Issues with tracking info

How fast are orders processed?

How do I make changes to my shipment?

Help! My order is missing!

Help! My order was damaged during shipping!

Where is my order shipping from?

My tracking hasn't been updated in a while. What are my options?

Do you ship to APO, FPO, Or PO Boxes?

My order is missing/taking longer than expected, what should I do?

What happens if my order is returned to sender?

My order shipped to the wrong address!

Refusing a delivery

Do you offer free shipping?

Do you ship orders on weekends?

I'm going on vacation. Can I have my order shipped to a hotel or resort?

Can I pick up my Elevated Craft order in person?

What is an "Estimated Delivery" date?

I received an incorrect item in my order. What should I do?

Details about Shop Promise

Why does my tracking show "pre-shipment"?

I didn't receive an invoice with my order - where can I find it?

What is your return/exchange policy?

Can I return multiple items from different orders in the same box?

I don't have a printer to print the return label - help!

The return portal cannot find my order - help!

Can I return my order for store credit?

When can I expect my refund?

I received the refund notification email, but haven't received the refund on my card

I had to cancel my credit/debit card but now want a refund - what can I do?

If I return an order that was purchased using Shop Pay Installments, what happens to my refund?

Help! My return has been processed for the incorrect amount!

Can I return my Amazon order directly to Elevated Craft?

I didn't get a return label - what should I do?

Can I return my order to Elevated Craft if I purchased from another retailer?

I received a return reminder email but sent all my items back already

Can I return/exchange my custom engraved order?

Why was my international refund amount different than what I originally paid?

Holiday Returns

Product representation

What if I accidentally return a non-Elevated Craft item?

Are items individually packaged for gift giving?

Adding a gift message

Does Elevated Craft include a receipt that shows item prices with my order?

Does Elevated Craft offer gift cards?

Does Elevated Craft offer gift wrapping?

Who sent me this gift?

How do I create an account?

I forgot my account password - help!

How do I change my account email address?

What is CashBack?

How can I redeem my CashBack?

I signed up but never received my 30% off discount!

Why is there a holding period to receive my CashBack?

How long does it take to get my bonus store credit?

How long does it take to get my Prepaid Award Card?

Where can I use this Prepaid Award Card?

Where can I check the balance on my Prepaid Award Card?

When I tried to use my Prepaid Award Card, it was declined. What can I do?

I have a different CashBack question

Are Elevated Craft's items backed by a warranty?

Custom engraving

Can Elevated Craft provide engraving for individual items?

How long will it take for my customized order to ship?

Can I return a custom engraved item?

Can I get an engraving on an Elevated Craft product I already own?

Wholesale & resale

How do I get in touch with Elevated Craft customer support?

Is there an Elevated Craft customer support phone number?

How long does it take to get a response from the customer support team?

What is Elevated Craft's privacy policy?

What are Elevated Craft's terms & conditions?

Overview of the Essential Edition Hybrid Cocktail Shaker

Is the Essential Edition Hybrid Cocktail Shaker dishwasher safe?

How does the double wall vacuum insulation in the tumbler affect dilution?

How do I know when to stop shaking if the outside of the shaker doesn't get cold?

The Essential Edition Hybrid Cocktail Shaker sounds great, but does it do well with cocktails that use egg whites?

What is a "Hybrid Cocktail Shaker"?

Why haven't I seen a shaker like this used in commercial bars?

I have arthritis - will I be able to open the Essential Edition Hybrid Cocktail Shaker?

How to open/seal your Hybrid Cocktail Shaker

How much liquid does the Essential Edition Hybrid Cocktail Shaker hold?

Is the Essential Edition Hybrid Cocktail Shaker really leak-free?

Does the Elevated Craft Essential Edition Hybrid Shaker work with a Hawthorne strainer?

How do I get the best flow using the built-in strainer?

Will I need to replace the gaskets often?

Does the measuring top show half measurements?

What are the dimensions of the Essential Edition Hybrid Cocktail Shaker?

How do I deep clean my Hybrid Cocktail Shaker?

Can I buy a replacement lid for my Essential Edition Hybrid Cocktail Shaker?

Can I put my Essential Edition Hybrid Cocktail Shaker in the freezer to make it super cold?

I received an additional gasket with my Essential Edition Hybrid Cocktail Shaker

Essential Edition Hybrid Cocktail Shaker

Overview of the Diamond Edition Hybrid Cocktail Shaker

What are some of the new features on the Diamond Edition Hybrid Cocktail Shaker?

Is the Diamond Edition Hybrid Cocktail Shaker dishwasher safe?

The Diamond Edition Hybrid Cocktail Shaker sounds great, but does it do well with cocktails that use egg whites?

I have arthritis - will I be able to open the Diamond Edition Hybrid Cocktail Shaker?

How much liquid does the Diamond Edition Hybrid Cocktail Shaker hold?

Is the Diamond Edition Hybrid Cocktail Shaker really leak-free?

Does the Diamond Edition Hybrid Cocktail Shaker work with a Hawthorne strainer?

What are the dimensions of the Diamond Edition Hybrid Cocktail Shaker?

Can I buy a replacement lid for my Diamond Edition Hybrid Cocktail Shaker?

Can I put my Diamond Edition Hybrid Cocktail Shaker in the freezer to make it super cold?

Will you offer large product bundles featuring the Diamond Edition Shaker?

Diamond Edition Hybrid Cocktail Shaker

Overview of the the Hybrid Cocktail Glass

Can I use my Hybrid Cocktail Glass for hot beverages?

How much liquid does the Hybrid Cocktail Glass hold?

Should I put the steel base in the refrigerator or freezer to make it super cold?

Should I hand wash my Hybrid Cocktail Glass?

Can I buy a replacement glass insert for my Hybrid Cocktail Glass?

Is the clear cup made from plastic or glass?

How do I use the built-in measuring features?

Can I put my Hybrid Cocktail Glass insert in the freezer?

Are the Hybrid Cocktail Glass Inserts stackable?

How do I remove the glass insert from the steel base?

What are the dimensions of an assembled Hybrid Cocktail Glass?

Is the glass lock ring removable?

Can I purchase the steel base separately for my Hybrid Cocktail Glass?

How is the black & copper metal finish applied? Is it safe & scratch resistant?

Do your multi-pack Hybrid Cocktail Glasses come in individual boxes?

Hybrid Cocktail Glass

Overview of the Hybrid Pint Glass

Is the Hybrid Pint Glass dishwasher safe?

How much liquid does the Hybrid Pint Glass hold?

Are the Hybrid Pint Glass inserts rated for certain temperatures?

Can I use my Hybrid Pint Glass for hot beverages?

Can I put my Hybrid Pint Glass insert in the freezer?

Are the Hybrid Pint Glass inserts stackable?

Can I buy a replacement glass insert for my Hybrid Pint Glass?

Can I purchase the steel base separately for my Hybrid Pint Glass?

What are the dimensions of an assembled Hybrid Pint Glass?

What steps should I take if I'm a Kickstarter backer but haven't received my pledge order?