We accept major credit cards, PayPal, Apple Pay, Google Pay, Amazon Pay, and Shop Pay, including Shop Pay Installments. One payment method per order.

<h2 id="which-payment-methods-do-you-accept">Which payment methods do you accept?</h2><ul><li><strong>Credit and debit cards:</strong> Visa, Mastercard, American Express, and Discover</li><li><strong>Digital wallets and payment apps:</strong> PayPal, Apple Pay, Google Pay, Amazon Pay, and Shop Pay</li></ul><h2 id="can-i-use-more-than-one-payment-method-on-an-order">Can I use more than one payment method on an order?</h2><p>No. We can accept only one payment method per order. If you&apos;d like to spread out your payments, Shop Pay Installments may be an option (see below).</p><h2 id="when-will-i-be-charged">When will I be charged?</h2><p>Your payment method is charged as soon as you place your order.</p><h2 id="paying-in-installments-with-shop-pay">Paying in installments with Shop Pay</h2><p><img src="https://attachments.gorgias.help/lrg3N7AWDL6DnR8K/hc/0eMnwxKGJVx9bDNo/2025042920-2f965626-35fe-4a96-a822-c084e90511a1-42166e3f-3eea-4c8f-b00e-9a3f74b8e8ba.png" style="width: 233px;" class="fr-fic fr-dib"></p><p>Shop Pay Installments, powered by Affirm, lets eligible customers in the US and Canada split their purchase into smaller bi-weekly or monthly payments, with no hidden fees.</p><ol><li><strong>Choose installments at checkout.</strong> In the Payment section, look for the Shop Pay logo and select <strong>Pay in full or in installments</strong>.</li><li><strong>Get approved.</strong> Affirm reviews your application instantly and emails your approval status from <a href="mailto:shoppay@shop.affirm.com">shoppay@shop.affirm.com</a>. If you don&apos;t see it, check your spam, junk, or promotions folder.</li><li><strong>Manage your plan.</strong> Track your payments in the Shop app, get reminders by email, SMS, or push notification, and make early or manual payments anytime in the app or your web browser.</li></ol><p><img src="https://attachments.gorgias.help/lrg3N7AWDL6DnR8K/hc/0eMnwxKGJVx9bDNo/2025042920-7f3b263a-bf9d-4574-8950-3f1fc7c7ed14-fb505407-841f-4e36-b180-c31fac89b84b.png" style="width: 504px;" class="fr-fic fr-dib"></p><p>Eligibility and order amounts are set by Shop Pay, and checkout will show you whether your order qualifies. For questions about your payment plan, visit the <a href="https://help.shop.app/en/shop" target="_blank" rel="noopener noreferrer"><strong>Shop Pay Help Center</strong></a> or <a href="https://shop.app/help/shop-app-help-contact" target="_blank" rel="noopener noreferrer"><strong>contact Shop Pay directly</strong></a>.</p><p>Returning an order you paid for with Shop Pay Installments? See <a href="https://help.elevatedcraft.com/en-US/if-i-return-an-order-that-was-purchased-using-shop-pay-installments-what-happens-to-my-refund-1542769" target="_blank" rel="noopener noreferrer"><strong>what happens to your refund</strong></a>.</p>

Payment methods & Shop Pay Installments

Orders are placed online only, ship to one address per order, and are charged in US dollars. Here's what to know before you check out.

<p>All orders are placed online at <a href="https://elevatedcraft.com/" target="_blank" rel="noopener noreferrer"><strong>ElevatedCraft.com</strong></a>. Here are a few things to know before you check out.</p><h2 id="can-i-place-an-order-over-the-phone">Can I place an order over the phone?</h2><p>No. Orders can only be placed online at ElevatedCraft.com.</p><h2 id="can-i-ship-to-more-than-one-address-in-a-single-order">Can I ship to more than one address in a single order?</h2><p>No. Each order ships to one address. To send items to different addresses, please place a separate order for each one.</p><p>This also applies to post-purchase offers: any items you add after checkout will ship to the same address as your original order.</p><h2 id="can-you-combine-shipping-on-multiple-orders">Can you combine shipping on multiple orders?</h2><p>No. Each order ships separately, even if your orders are going to the same address.</p><h2 id="what-currency-are-your-prices-in">What currency are your prices in?</h2><p>All prices on our website are in <strong>US dollars (USD)</strong>. If you&apos;re ordering from outside the US, your order total is converted to your local currency when you enter your address at checkout, but the final payment is always charged in USD.</p><p>Your card issuer may apply its own conversion rate or fees, so please check with them if you have questions.</p><h2 id="ordering-for-a-business-or-group">Ordering for a business or group?</h2><ul><li>For wholesale or resale inquiries, see <a href="https://help.elevatedcraft.com/en-US/wholesale-and-resale-2625587" target="_blank" rel="noopener noreferrer"><strong>Wholesale &amp; resale</strong></a>.</li><li>For custom engraved orders of 6 or more items, see our <a href="https://help.elevatedcraft.com/en-US/custom-engraving-guide-9047450" target="_blank" rel="noopener noreferrer"><strong>Custom Engraving Guide</strong></a>.</li></ul>

Placing an order: phone orders, multiple addresses & currency

Card declined, seeing more than one charge, or having trouble with the website or checkout? Here's what's happening and what to do.

<h2 id="why-was-my-payment-declined">Why was my payment declined?</h2><p>All credit and debit card transactions go through validation checks and must be authorized by your card issuer. If your card issuer declines a payment for any reason, you&apos;ll be notified right away at checkout.</p><p><strong>For details on why your payment was declined, please contact your card issuer directly.</strong> For your privacy and security, we can&apos;t see or share the reason a payment was declined.</p><h2 id="i-see-more-than-one-charge-on-my-card">I see more than one charge on my card</h2><p>You&apos;re most likely seeing two or more <strong>authorizations</strong>, not charges. Each time you try to place an order, your card is authorized for the order total. An authorization is a temporary hold, not a completed charge.</p><p>Any unneeded authorizations will drop off once your bank confirms we didn&apos;t process the charge. <strong>This can take 3&#x2013;5 business days.</strong> We can&apos;t remove pending authorizations on our end, so if you have questions in the meantime, please contact your bank or card issuer.</p><p>We know this can be confusing! <a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer"><strong>Contact us</strong></a> with the dollar amount and your order details, and we&apos;ll check whether there are duplicate orders in your name.</p><h2 id="the-website-or-checkout-isnt-working">The website or checkout isn&apos;t working</h2><p>Please fill out our <a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer"><strong>contact form</strong></a> and select the subject <strong>Report An Issue</strong>. Including these details helps our team find and fix the problem:</p><ul><li>A description of the issue or error message</li><li>Screenshots</li><li>Your device type</li><li>Your browser and browser version</li></ul>

Payment declined, duplicate charges & checkout problems

What to expect after checkout: your confirmation email, order number, processing time, and tracking, plus what to do if your confirmation email is missing.

<p>Thank you for your order! We can&apos;t wait to help elevate your home bar. Here&apos;s what to expect.</p><h2 id="1-youll-get-an-order-confirmation-email">1. You&apos;ll get an order confirmation email</h2><p>Right after checkout, we&apos;ll send a confirmation email from cheers(at)elevatedcraft(dot)com with your order details and order number.</p><h2 id="2-well-process-your-order">2. We&apos;ll process your order</h2><p>Your payment method is charged when you place your order. We aim to process and ship orders within 2 business days, though it can sometimes take up to 3 business days. During the holidays, processing may take a little longer; see <a href="https://help.elevatedcraft.com/en-US/how-quickly-will-my-order-ship-out-during-the-holiday-season-3441498" target="_blank" rel="noopener noreferrer"><strong>2026 holiday shipping deadlines</strong></a>.</p><h2 id="3-youll-get-a-shipping-email-with-tracking">3. You&apos;ll get a shipping email with tracking</h2><p>Once your order ships, we&apos;ll email you tracking details so you can follow it to your door. You can also <a href="https://elevatedcraft.com/pages/tracking" target="_blank" rel="noopener noreferrer"><strong>track your order here</strong></a>.</p><h2 id="cant-find-your-confirmation-email">Can&apos;t find your confirmation email?</h2><ul><li>Check your spam, junk, promotions, or social folders.</li><li>Search your inbox for &quot;Elevated Craft&quot; or &quot;order confirmation.&quot;</li><li>If you paid with PayPal, Amazon Pay, or Shop Pay, check the email address linked to that account.</li><li>If you used a work email, your company&apos;s network security may have blocked our message.</li></ul><p>Still nothing? You may have mistyped your email at checkout (it happens!). <a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer"><strong>Contact us</strong></a> with the following and we&apos;ll find your order and resend your confirmation:</p><ul><li>The name on your order</li><li>Your billing and shipping addresses</li><li>The approximate time of purchase</li></ul><h2 id="where-do-i-find-my-order-number">Where do I find my order number?</h2><p>Your order number is in your order confirmation email. It&apos;s a <strong>six-digit number that starts with 1</strong>.</p><p style="text-align: center;"><strong>Example of an order number:</strong></p><p><img src="https://attachments.gorgias.help/lrg3N7AWDL6DnR8K/hc/0eMnwxKGJVx9bDNo/2025112418-83caba27-95e4-46aa-ab6f-5a7313534630-7d17347b-04b4-4aef-83c2-4f42d6a19d36.png" style="width: 508px;" class="fr-fic fr-dib"></p><p>The confirmation number shown on the &quot;Thank you&quot; screen after checkout is <strong>not</strong> your order number. When you contact us about an order, please use your order number.</p><p style="text-align: center;"><strong>Example of a confirmation number (not your order number):</strong></p><p><img src="https://attachments.gorgias.help/lrg3N7AWDL6DnR8K/hc/0eMnwxKGJVx9bDNo/2025112418-10e432e7-6ca3-4fdd-a81a-d9ec4fcf009a-2dc5acf5-1eb0-4533-a143-02dd44f9a776.png" style="width: 508px;" class="fr-fic fr-dib"></p><h2 id="need-a-copy-of-your-receipt-or-invoice">Need a copy of your receipt or invoice?</h2><p>We don&apos;t send separate invoices for orders placed on ElevatedCraft.com. Your order confirmation email is your receipt.</p><p>If you placed your order while signed in to your account, you can also view it anytime: sign in at <a href="https://elevatedcraft.com/account/login" target="_blank" rel="noopener noreferrer"><strong>elevatedcraft.com/account/login</strong></a> and select the order. (Orders placed as a guest won&apos;t appear in an account.)</p><p>Need help? <a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer"><strong>Reach out to us</strong></a> with your order number and we&apos;ll resend your order confirmation by email.</p><h2 id="need-to-make-a-change">Need to make a change?</h2><p>See <a href="https://help.elevatedcraft.com/en-US/how-do-i-make-changes-to-my-order-432051" target="_blank" rel="noopener noreferrer"><strong>Can I change or cancel my order?</strong></a></p>

I placed my order. What happens next?

US orders include sales tax where required by law. International orders may owe duties or import taxes on delivery. Need a tax-exempt order? Contact us before you order.

<h2 id="orders-shipping-within-the-us">Orders shipping within the US</h2><p>We charge sales tax on US orders where required by law. Tax rates are set by state and local governments, and Elevated Craft pays all tax collected directly to the state. For questions about your local sales tax, please contact your state&apos;s Department of Revenue.</p><h2 id="tax-exempt-orders">Tax-exempt orders</h2><p>To place a tax-exempt order for yourself or an organization, please <a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer"><strong>contact us</strong></a> and send your tax-exemption documentation <strong>before</strong> you place your order.</p><h2 id="orders-shipping-outside-the-us">Orders shipping outside the US</h2><p>International orders ship DDU (Delivered Duty Unpaid). This means your country may charge duties, import taxes, or fees when your package arrives. These are set by your local customs authority and must be paid to your local carrier or government to receive your order. <strong>Elevated Craft doesn&apos;t collect or receive any of these fees.</strong></p><p>For more details, including a tool to estimate your duties, see <a href="https://help.elevatedcraft.com/en-US/how-much-can-i-expect-to-pay-for-customsduties-432086" target="_blank" rel="noopener noreferrer"><strong>How much can I expect to pay for customs/duties?</strong></a></p>

Sales tax, duties & tax-exempt orders

Free gifts aren't added automatically. Add the gift to your cart or use the qualifying code before checkout. If it's not in your confirmation email, it won't ship.

<p>When we offer a free gift with purchase, <strong>it isn&apos;t added to your order automatically</strong>. To get it, either add the gift to your cart or use the qualifying promo code before you check out.</p><h2 id="my-free-gift-wasnt-included-in-my-order">My free gift wasn&apos;t included in my order</h2><p>If the gift isn&apos;t listed in your order confirmation email, it wasn&apos;t added to your order and won&apos;t ship. Once an order has been processed or shipped, we can&apos;t add the gift or send it separately.</p><p>If the offer is still running, be sure to add the gift to your next order.</p><h2 id="product-accessories-and-free-gifts">Product accessories and free gifts</h2><p>A promotional free gift may be limited to one per order. This is separate from accessories included with a product. Each Diamond Edition Hybrid Cocktail Shaker includes a Premium XL Polishing Cloth in the box, so an order with two shakers should include two cloths, plus any promotional gift the order qualifies for.</p><h2 id="good-to-know">Good to know</h2><ul><li>Free gifts are available while supplies last and are offered as-is.</li><li>Items you add through a post-purchase offer (after you complete checkout) don&apos;t qualify for additional free gifts or promotions.</li><li>Free gifts can&apos;t be combined with any other offer, discount code, or promotion.</li><li>Shipping costs don&apos;t count toward the order total needed to qualify.</li><li>Offers are only available on ElevatedCraft.com and may change at any time without notice. Other exclusions may apply.</li></ul>

Free gift with purchase: how it works & missing gifts

Where to find promo codes, how to apply them, what to do if a code isn't working or you forgot to use one, and how to hear about our next sale.

<h2 id="where-can-i-find-promo-codes">Where can I find promo codes?</h2><p>We get it. We like a good deal, too! The best way to hear about sales and discount codes is to <a href="https://elevatedcraft.com/pages/the-friday-buzz" target="_blank" rel="noopener noreferrer"><strong>subscribe to The Friday Buzz</strong></a>, our newsletter. Subscribers get exclusive deals, cocktail recipes, and early access to new products. You can also follow us on <a href="https://www.facebook.com/groups/ElevatedCraftCrew" target="_blank" rel="noopener noreferrer"><strong>Facebook</strong></a> and <a href="https://www.instagram.com/elevatedcraft/" target="_blank" rel="noopener noreferrer"><strong>Instagram</strong></a>.</p><h2 id="when-is-your-next-sale">When is your next sale?</h2><p>We run sales and promotions throughout the year but don&apos;t share dates ahead of time. Newsletter subscribers are the first to hear about them.</p><h2 id="how-do-i-apply-a-promo-code">How do I apply a promo code?</h2><ol><li>Go to checkout and enter your code in the <strong>Discount code</strong> field.</li><li>Click <strong>Apply</strong> to see your new total before you place your order.</li></ol><p>Only one code can be used per order.</p><p><img src="https://attachments.gorgias.help/lrg3N7AWDL6DnR8K/hc/0eMnwxKGJVx9bDNo/2025051523-b82cbb04-b76b-43cf-b10a-64ca848beb2e-screenshot%202025-05-15%20at%204.24.05%E2%80%AFpm.png" style="width: 692px;" class="fr-fic fr-dib"></p><h2 id="my-code-isnt-working">My code isn&apos;t working</h2><p>Please check that:</p><ul><li>Your order qualifies for the promotion</li><li>The promotion hasn&apos;t ended</li><li>You added the item to your cart first, if the promotion asks you to</li></ul><p>Still stuck? <a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer"><strong>Contact us</strong></a> and we&apos;ll help.</p><h2 id="i-forgot-to-use-my-promo-code">I forgot to use my promo code</h2><ul><li><strong>Discount codes:</strong> <a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer"><strong>Contact us</strong></a> with your order number and the code you meant to use, and we&apos;ll apply it to your order after the fact so you still get the savings.</li><li><strong>Codes for a free item:</strong> Unfortunately, we can&apos;t add the free item after checkout. Orders go to our fulfillment center as soon as payment is complete.</li></ul><h2 id="i-unsubscribed-from-emails-can-i-still-get-a-discount-code">I unsubscribed from emails. Can I still get a discount code?</h2><p>We&apos;d love to welcome you back! Resubscribe using the link at the bottom of our website. Once you&apos;re back on the list, <a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer"><strong>drop us a note</strong></a> and we&apos;ll help send over a new code.</p><h2 id="related">Related</h2><ul><li><a href="https://help.elevatedcraft.com/en-US/my-free-gift-was-not-included-in-my-order---what-can-i-do-806534" target="_blank" rel="noopener noreferrer"><strong>Free gift with purchase</strong></a></li><li><a href="https://help.elevatedcraft.com/en-US/how-do-i-know-if-a-website-is-selling-legitimate-elevated-craft-product-4773001" target="_blank" rel="noopener noreferrer"><strong>Buying from Amazon, retailers &amp; other websites</strong></a> (promotions are only valid on ElevatedCraft.com)</li><li><a href="https://help.elevatedcraft.com/en-US/email-sign-up-for-the-friday-buzz-233064" target="_blank" rel="noopener noreferrer"><strong>Stay connected: newsletter, recipes, community &amp; collaborations</strong></a></li></ul>

Promo codes, discounts & sales

Interested in learning how to be notified when a product will be back in stock? Click here to learn more.

<p>Thank you for your interest in Elevated Craft! We know it&apos;s a bummer to find an item that you&apos;re interested only to find out that it is sold out. We try our best to avoid this type of situation, but sometimes items sell faster than we anticipated.&#xA0;</p><p>To sign up for notifications when an item is back in stock, please visit our website and locate the product page of the item/varient you&apos;re interested in. If the item is out of stock, you&apos;ll see an option to &quot;Notify Me When Available&quot;:</p><p><img src="https://attachments.gorgias.help/lrg3N7AWDL6DnR8K/hc/0eMnwxKGJVx9bDNo/2025050819-d8344d9f-7d32-40af-bd39-9e57c7d1f70d-47f8d2ca-4c88-4a8e-8ab2-5426bae7f8fd.png" style="width: 600px; filter: invert(0);" class="fr-fic fr-dib"></p><p>Click on that button and you&apos;ll be prompted to provide your email address. Enter your email address and then click on the &quot;Notify me when available&quot; button.</p><p><img src="https://attachments.gorgias.help/lrg3N7AWDL6DnR8K/hc/0eMnwxKGJVx9bDNo/2025050819-92c9f851-b058-4417-afb4-30f650096666-ed4872d5-8712-4b46-9af1-14775de89af7.png" style="width: 600px; filter: invert(0);" class="fr-fic fr-dib"></p><p>Once you&apos;ve submitted your email, you&apos;ll see a note alerting you that your request to be notified has been successfully received.&#xA0;</p><p>We typically do not have specific restock dates available for most out of stock items, so we appreciate your understanding &amp; patience and will be sure to reach back out to you when you when we have more information.</p>

How can I find out when an item will be back in stock?

Where to buy genuine Elevated Craft products, how to avoid fake websites, what to do if you bought a counterfeit, and our policies on price matching and promotions.

<p>At Elevated Craft, your trust and safety are our top priority. Unfortunately, fraudulent websites sometimes pretend to be us to mislead customers. Here&apos;s how to shop with confidence.</p><h2 id="where-can-i-buy-genuine-elevated-craft-products">Where can I buy genuine Elevated Craft products?</h2><ul><li><a href="https://elevatedcraft.com/" target="_blank" rel="noopener noreferrer"><strong>ElevatedCraft.com</strong></a></li><li>Our <a href="https://www.amazon.com/stores/page/B8D03D95-D7F2-480E-9968-47FCDF721C46/" target="_blank" rel="noopener noreferrer"><strong>Amazon storefront</strong></a></li><li>Our authorized retail partners, including Walmart and Williams Sonoma</li></ul><p>Have a question about a particular retailer? <a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer"><strong>Contact us</strong></a> and we&apos;ll help confirm whether they&apos;re authorized.</p><h2 id="watch-out-for-fake-websites">Watch out for fake websites</h2><p>Some websites, emails, social media posts, and ads falsely claim to be from or approved by Elevated Craft. Scammers often create new websites and email addresses to get shoppers&apos; personal or financial information.</p><p>Buying from these sites is risky. We can&apos;t guarantee the authenticity, quality, safety, or warranty coverage of products bought there, or the protection of any personal or financial information you share with them.</p><h2 id="i-bought-a-counterfeit-product-or-never-received-my-order-from-another-website">I bought a counterfeit product, or never received my order from another website</h2><p>Start by contacting the company you bought from. If they won&apos;t help, report the fraudulent charges to your bank and notify the Better Business Bureau.</p><p>For future purchases, shop directly at <a href="https://elevatedcraft.com/" target="_blank" rel="noopener noreferrer"><strong>ElevatedCraft.com</strong></a>.</p><h2 id="warranty-coverage">Warranty coverage</h2><p>Our <a href="https://help.elevatedcraft.com/en-US/are-elevated-crafts-items-backed-by-a-warranty-262730" target="_blank" rel="noopener noreferrer"><strong>warranty</strong></a> only covers products bought from ElevatedCraft.com, our Amazon storefront, or our authorized retail partners. Products bought from fraudulent websites or unauthorized sellers aren&apos;t covered.</p><h2 id="do-you-price-match-other-retailers">Do you price match other retailers?</h2><p>No. Discounts offered by other retailers are at their discretion and only available on their site. Please contact the retailer you bought from to see whether they offer price matching.</p><h2 id="can-i-get-a-promotional-item-if-i-bought-from-another-website">Can I get a promotional item if I bought from another website?</h2><p>No. Promotions and offers on ElevatedCraft.com can only be redeemed on orders placed directly on our site. If you bought from another retailer, contact their support team to see whether your order qualifies for any of their promotions.</p><h2 id="returns-for-orders-from-other-retailers">Returns for orders from other retailers</h2><p>Items bought from Amazon or another retailer are returned through that retailer. Before you start a return, please <a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer"><strong>contact us</strong></a> with any product concerns, since we may be able to help. Learn more in <a href="https://help.elevatedcraft.com/en-US/can-i-return-my-order-to-elevated-craft-if-i-purchased-from-another-retailer-432103" target="_blank" rel="noopener noreferrer"><strong>Can I return my order to Elevated Craft if I purchased from another retailer?</strong></a></p>

Buying from Amazon, retailers & other websites

Orders move quickly, so most can't be changed or cancelled once placed. Here's how to request a change and what's possible.

<p><strong>Please double-check your order before checking out.</strong> Orders move to our fulfillment center quickly, so once an order is placed, we&apos;re generally unable to make changes. This includes the shipping address, items, quantities, payment method, and shipping method.</p><h2 id="requesting-a-change-or-cancellation">Requesting a change or cancellation</h2><p>You&apos;re welcome to <a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer"><strong>contact us</strong></a> and we&apos;ll check whether anything can be done. To help us look into it quickly, please send <strong>one request</strong> that includes:</p><ul><li><strong>Subject line:</strong> Order Change for [Your Order Number]</li><li><strong>Message:</strong> What you&apos;d like to change (for example, your complete new shipping address), or that you&apos;d like to cancel</li></ul><p>What happens next depends on where your order is:</p><ul><li><strong>If your order hasn&apos;t been processed yet</strong> and you reach us during business hours, we&apos;ll do our best to catch it in time. If we cancel it, we&apos;ll issue a full refund to your original payment method.</li><li><strong>If your order is already being prepared for shipment,</strong> we won&apos;t be able to change or cancel it. You&apos;ll receive a tracking email once it ships. After it arrives, you&apos;re welcome to start a return through our <a href="https://elevatedcraft.com/apps/returns" target="_blank" rel="noopener noreferrer"><strong>Return Portal</strong></a> (see our <a href="https://help.elevatedcraft.com/en-US/what-is-your-returnexchange-policy-432077" target="_blank" rel="noopener noreferrer"><strong>return policy</strong></a>).</li></ul><h2 id="common-change-requests">Common change requests</h2><ul><li><strong>Adding items:</strong> We can&apos;t add items to an order once it&apos;s placed. Just place a new order for anything you forgot.</li><li><strong>Changing your payment method:</strong> If you used the wrong payment method and your order hasn&apos;t been processed yet, we may be able to cancel and refund it so you can reorder with the payment method you prefer. For questions about the charge itself, contact your card issuer.</li><li><strong>Changing your billing address:</strong> We can&apos;t edit the billing address after an order is placed. As long as your shipping address is correct, your order will arrive as expected.</li><li><strong>Upgrading your shipping method:</strong> We can&apos;t change the shipping method after an order is placed.</li><li><strong>Shipping at a later date:</strong> We can&apos;t hold orders to ship later, except in extenuating circumstances such as extreme weather.</li></ul><h2 id="if-your-order-ships-to-the-wrong-address">If your order ships to the wrong address</h2><p>We ship to the address entered at checkout. If that address was incorrect, here are your options:</p><ol><li><strong>Contact the carrier.</strong> While the package is in transit, the carrier may be able to hold it for local pickup. We can&apos;t make this request for you.</li><li><strong>Reach out to someone at or near that address</strong> to help get the package to you.</li><li><strong>If the carrier returns the package to us</strong> as undeliverable, contact us and we can reship it to an updated address.</li></ol><p><em>Elevated Craft isn&apos;t responsible for loss or delay caused by an incorrect or incomplete address entered at checkout, or for packages marked delivered to the address provided.</em></p>

Can I change or cancel my order?

Have a question about one of our Elevated products or need help with an order you placed? We are here to help Monday-Friday 9am-5pm MST

💵 Ordering & Payment