🙌 Ordering & Payment

Which payment methods does Elevated Craft accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Amazon Pay, Apple Pay, Meta Pay, Shop Pay, Diners Club, Google Pay, and Venmo.

Is it possible to place an order over the phone?

No; at this time we do not offer the possibility to place orders over the phone. Orders can only be placed via our online ordering system.

Can I ship to multiple addresses in one order?

At this time we can only ship to one address per order. If you need to ship to multiple locations, please make sure you place separate orders for each shipping address. Click here for more details.

Can I combine shipping of multiple orders?

Unfortunately, we are unable to combine shipping of multiple orders that are shipping to the same location.

Is it possible to add additional items to my order after I've placed it?

Once an order has been placed, we are unable to add additional items due to our secure and encrypted payment process. Click here for more details.

Can I use multiple forms of payment?

As with most websites, we can only accept one form of payment per order.

How do I modify/cancel an order?

Need to modify/cancel your order? While we may not be able to catch the request in time, we may still be able to help. Click here to learn more.

How can I edit my shipping address?

Need to update your shipping address? While we may not be able to catch the request in time, we may still be able to help. Click here to learn more.

What currency are the prices in on ElevatedCraft.com?

All of the pricing on our website is in US Dollars. Click here to learn how to adjust the pricing to your country's form of currency.

What should I do if I haven't received a confirmation email?

Looking for your order confirmation receipt? Click here for more information.

I placed my order - now what?

For more information on what to expect after you've placed your order, click here.

Does my order include tax?

Elevated Craft charges sales tax for all US orders where required by law. For more information, click here.

I see more than 1 charge on my card! Help!

You're most likely just seeing 2 or more authorizations on your account. Click here for more information.

How can I change the payment method after placing an order?

Accidentally use the wrong payment method when placing your order? We may be able to help. Click here to learn more.

Why was my purchase declined? Help!

All credit/debit transactions are subject to validation checks and authorization by the card issuer. For full details as to why the payment was declined, please reach out to your card issuer.

When will I be charged for my order?

Your method of payment will be charged as soon as you place your order.

Can my order be shipped at a later date?

We are not able to hold any orders unless there are extenuating circumstances like extreme weather events.

My free gift was not included in my order - what can I do?

When applicable, free gift with purchase is only available while supplies last. The item must be redeemed via your online shopping cart and will not be automatically added for you. Click here for more.

Shop Pay Installments

Questions about Shop Pay Installments? Find answers here.

How can I find out when an item will be back in stock?

Interested in learning how to be notified when a product will be back in stock? Click here to learn more.

Help! I'm just below the free US shipping amount!

Unfortunately, we aren't able to adjust shipping rates. Any order below $95 will be subject to shipping charges. However, we do have a suggestion to get the total up! Click here to learn more.

How do I apply promo / discount codes?

Troubles entering in a promo/discount code? Click here for more information.

Where do I get promo codes / discounts?

To get promo and discount codes, make sure to subscribe to our newsletter and follow us on social media to get the latest deals.

Help, my promo code isn't working!

Having trouble with your promo code? Click here to learn more.

I forgot to add a promo code but already made a purchase

If you forgot to apply a promo code at checkout, please reach out to us as soon as possible, providing both your order number and the promo code you'd like to use. Depending on the status of your order, our team may be able to apply the promo code fo

How do I place a tax-exempt order?

If you need to place a tax-exempt order for an individual or an organization, please reach out to us with your tax-exemption documentation before placing your order.

Do you price match with other websites?

We are unable to price match discounts offered by other retailers that carry our products. Any discounts offered on our products are at the retailer's discretion and only available through their site.

When is your next sale?

We randomly have sales and promotions throughout the year, but we can't give out any more details than that! The best way to hear about sales is to sign up for our newsletter here.