What should I do if I haven't received a confirmation email?Updated 17 days ago

You should receive two emails from us: the first confirming your order (sent immediately after successful completion of your order) and the second once your package ships (providing tracking details).

Can't find them? Try this:

• Check your spam, junk, or promotions folders.
• Search your inbox for "Elevated Craft" or "order confirmation".
• If you used a payment service such as PayPal, Amazon Pay, or Shop Pay, the confirmation may have been sent to the email address attached to your payment account.
• If you used a work email, there's a chance our message got blocked by your company's network security

Still nothing? It could mean you entered your email address in incorrectly at checkout (don't worry, those things happen).

But never fear - we can still help! Get in touch with us through this form and let us know:

• The name on your order
• Your billing + shipping address
• Approximate time of purchase

We'll help you locate your order and resend your confirmation ASAP.