What is your return/exchange policy?
Interested in learning more about our Return/Exchange Policy? Click here to get all of the details.
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🔀 Returns/Exchanges
Can I return multiple items from different orders in the same box?
No, items from multiple orders cannot be returned in the same box. Each order must be returned using the label provided for that specific order. Click here for more information.
I don't have a printer to print the return label - help!
During the return process, you will be provided with the option of going paperless by generating a QR code to present at the post office when you ship the item(s) back to us.
The return portal cannot find my order - help!
Having troubles finding your order in the return portal? Click here for more information.
Can I return my order for store credit?
At this time we only offer returns (for refund) on items purchased through ElevatedCraft.com. We do not offer store credit.
When can I expect my refund?
Most refunds are processed within 5 business days of the order being returned to us. Click here for more information.
I had to cancel my credit/debit card but now want a refund - what can I do?
If you find yourself in this situation, click here to learn more about how refunds are processed.
If I return an order that was purchased using Shop Pay Installments, what happens to my refund?
Wanting to return an item you purchased with Shop Pay Installments? Click here for more details.
Help! My return has been processed for the incorrect amount!
Questions about how your refund was calculated? Click here to learn more.
Can I return my Amazon order directly to Elevated Craft?
If you purchased your EC items from Amazon, please initiate your return directly with them. But before you do that, please contact us with any product concerns you may have as we may be able to help.
Can I return my order to Elevated Craft if I purchased from another retailer?
If you purchased your EC items from a 3rd party, please initiate your return directly with them. But before you do that, please contact us with any product concerns you may have as we may be able to help.
Can I return/exchange my custom engraved order?
All custom engraved items are final sale and are not eligible for a return or exchange.
Why was my international refund amount different than what I originally paid?
Questions about how your international refund was processed? Click here to learn more.
Holiday Returns
For the holiday season, items ordered between November 1st and December 31st can be returned until January 31st.