What is your return/exchange policy?
Interested in learning more about our Return/Exchange Policy? Click here to get all of the details.
Interested in learning more about our Return/Exchange Policy? Click here to get all of the details.
No, items from multiple orders cannot be returned in the same box. Each order must be returned using the label provided for that specific order. Click here for more information.
During the return process, you will be provided with the option of going paperless by generating a QR code to present at the post office when you ship the item(s) back to us.
Having troubles finding your order in the return portal? Click here for more information.
At this time we only offer returns (for refund) on items purchased through ElevatedCraft.com. We do not offer store credit.
Most refunds are processed within 5 business days of the order being returned to us. Click here for more information.
If you find yourself in this situation, click here to learn more about how refunds are processed.
Questions about how your refund was calculated? Click here to learn more.
If you purchased your EC items from Amazon, please initiate your return directly with them. But before you do that, please contact us with any product concerns you may have as we may be able to help.
If you purchased your EC items from a 3rd party, please initiate your return directly with them. But before you do that, please contact us with any product concerns you may have as we may be able to help.
All custom engraved items are final sale and are not eligible for a return or exchange.
Questions about how your international refund was processed? Click here to learn more.