Refunds: timing & amountsUpdated 15 hours ago

When will I get my refund?

1. Your return ships to us. US returns typically take 3–7 business days to reach our return center after you drop them off with USPS.
2. We inspect it. Most refunds are processed within 5 business days of your return arriving. We'll email you to let you know whether your refund was approved.
3. Your bank posts it. Approved refunds go back to your original payment method and typically take 3–5 business days to appear, depending on your bank or card issuer.

If it's been more than 10 business days since your return was delivered and you haven't heard from us, please reach out to us with your order number.

I got a refund email, but I don't see the refund yet

Our refund email means the refund has been issued on our end. It typically takes 3–5 business days for your bank or card issuer to process it and show it on your statement. Each bank has its own timelines, so if you have questions about when it will post, please contact your bank or card issuer directly.

Why is my refund a different amount than I expected?

• Discounts: Refunds are for the amount you actually paid for the item(s), after any discount codes or bundle savings.
• Shipping: Original shipping fees are non-refundable.
• Bundles: If you return part of a bundle or collection (including Buy 2+ Save deals), the refund is based on the individual price of the returned items.
• Post-purchase offers: If you added a discounted item after checkout and return a similar full-price item, the discounted item's price is refunded first.
• International orders: Orders are charged and refunded in US dollars. Exchange rate changes and fees from your bank or card issuer can make the refund amount in your local currency differ from what you originally paid. Please check with your bank or card issuer for details.

Still have questions? Reach out to us with your order number.

I cancelled the card I paid with. Can I still get my refund?

Yes. We can only refund the original payment method, but your card issuer will make sure the refund reaches you. Check with them to learn how they handle refunds to closed or replaced cards. You're not the first person this has happened to, and they have a plan for it!

I paid with Shop Pay Installments

Approved returns are refunded to Shop Pay Installments (powered by Affirm), which credits any payments you've already made.

• Payments remaining: While your refund is pending, your scheduled payments will continue as usual.
• Refund is less than your balance: If you return part of your order, you may have fewer payments, a smaller final payment, or both.
• Refund is more than your balance: The difference will be returned to your original payment method within 3–10 business days.

For more help, visit the Shop Pay Installments Help Center.