Reach our support team through our contact form. We're available Monday–Friday, 8:30am–4:30pm Arizona time, and typically reply within 1 business day.

<h2 id="how-to-reach-us">How to reach us</h2><p>The best way to reach our Customer Support team is our <a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer"><strong>contact form</strong></a>. To help us help you quickly, please include:</p><ul><li>Your name and email address</li><li>Your order number (if your question is about an order)</li><li>Details about how we can help, plus photos or screenshots if they&apos;ll help explain the issue</li></ul><h2 id="hours-and-response-times">Hours and response times</h2><ul><li><strong>Hours:</strong> Monday&#x2013;Friday, 8:30am&#x2013;4:30pm Arizona time (MST, no daylight saving time)</li><li><strong>Response time:</strong> We typically reply within <strong>1 business day</strong>.</li><li><strong>Holidays:</strong> We&apos;re closed on major US holidays. See our <a href="https://help.elevatedcraft.com/en-US/holiday-calendar---2026-4360040" target="_blank" rel="noopener noreferrer"><strong>holiday calendar</strong></a>. Messages sent on a holiday are answered the next business day.</li><li><strong>Busy season:</strong> Between Thanksgiving and Christmas, replies may take a little longer, but we&apos;ll get back to you as soon as we can.</li></ul><h2 id="a-few-tips">A few tips</h2><ul><li><strong>Please send just one request.</strong> Sending the same question more than once moves it further back in the queue and can slow down our reply.</li><li><strong>Haven&apos;t heard back?</strong> Check your spam, junk, promotions, and social folders. Our replies sometimes land there.</li></ul><h2 id="is-there-a-phone-number">Is there a phone number?</h2><p>We don&apos;t offer phone support. We&apos;re a small team, and handling questions by email lets us help more customers faster, see your order history, and send detailed instructions, photos, and links. Our team of real people is happy to help through the <a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer"><strong>contact form</strong></a>.</p><p>Prefer old-fashioned mail? Here&apos;s our mailing address:</p><p>Elevated Craft<br>1776 N. Scottsdale Rd<br>#1584<br>Scottsdale, AZ 85257</p><p><strong>Please don&apos;t use this address for returns.</strong> Start your return in our <a href="https://elevatedcraft.com/apps/returns" target="_blank" rel="noopener noreferrer"><strong>Return Portal</strong></a> first. Items sent back without a return request won&apos;t be accepted.</p>

Contacting customer support

Who we are, what our name means, and how founder Adam Craft set out to reinvent the cocktail shaker.

<h2 id="who-we-are">Who we are</h2><p>At Elevated Craft, we are leaders in thoughtful design. We believe emotional connection is everything and bringing joy matters above all else. We don&apos;t chase fads to make a quick buck. Our products are designed to last generations, because it&apos;s the right thing to do.</p><p>Our name defines our brand promise:</p><ul><li><strong>Elevated:</strong> raise to a more impressive state.</li><li><strong>Craft:</strong> produce with skill and careful attention to detail.</li></ul><h2 id="where-it-began">Where it began</h2><p>After venturing into home mixology and getting frustrated with the bar tools available, founder and product designer Adam Craft set out to reinvent the home bar experience, starting with the three-piece cocktail shaker.</p><blockquote>&quot;I wanted a shaker that would not leak, would not get stuck closed, felt good in my hand and was built to last. I purchased dozens of shakers that claimed to be the best, and every single one of them fell short. That&apos;s when I knew there was a problem and I became passionate about solving it.&quot; &#x2013; Adam Craft</blockquote><p>Adam spent two years prototyping, testing, and refining until the design was just right. In 2019, he launched the <a href="https://elevatedcraft.com/products/the-elevated-craft-cocktail-shaker" target="_blank" rel="noopener noreferrer" style="color: rgb(44, 130, 201);"><strong>Original Hybrid Cocktail Shaker</strong></a>, raising more than $2.5 million from 29,000 enthusiastic crowdfunding backers to bring it to life.</p><p>That success put Elevated Craft on the map. Today, we&apos;re a growing design studio based in the Phoenix, Arizona metro area, still focused on making home bar tools that are built to last.</p><p style="text-align: center;"><iframe width="560" height="315" src="https://www.youtube.com/embed/9yWb-DnvotI" title="Original Elevated Craft Cocktail Shaker commercial" frameborder="0" allowfullscreen></iframe></p><h2 id="stay-in-touch">Stay in touch</h2><p>Get weekly cocktail recipes, join our community, or reach out about a collaboration: see <a href="https://help.elevatedcraft.com/en-US/email-sign-up-for-the-friday-buzz-233064" target="_blank" rel="noopener noreferrer" style="color: rgb(44, 130, 201);"><strong>Stay connected: newsletter, recipes, community &amp; collaborations</strong></a>.</p>

About Elevated Craft

Sign up for The Friday Buzz, find cocktail recipes, join the Elevated Craft Crew on Facebook, or reach out about a collaboration.

<h2 id="the-friday-buzz-newsletter">The Friday Buzz newsletter</h2><p>Get a fresh cocktail recipe in your inbox every Friday, plus exclusive deals and early access to new products. It&apos;s the best way to hear about our sales first.</p><p><a href="https://elevatedcraft.com/pages/the-friday-buzz" target="_blank" rel="noopener noreferrer" style="color: rgb(44, 130, 201);"><strong>Sign up for The Friday Buzz</strong></a></p><h2 id="cocktail-recipes">Cocktail recipes</h2><p>Looking for something to impress your friends at your next get-together, or want to grow your skills behind the bar? Browse our <a href="https://elevatedcraft.com/blogs/cocktail-recipes" target="_blank" rel="noopener noreferrer" style="color: rgb(44, 130, 201);"><strong>cocktail recipes</strong></a> for inspiration.</p><h2 id="join-the-elevated-craft-crew">Join the Elevated Craft Crew</h2><p>Elevated Craft wouldn&apos;t exist without our loyal customers and fans. Affectionately known as the &quot;Crew,&quot; this global community of cocktail explorers shares recipes, reviews, and home bar setups in our private Facebook group.</p><p><a href="https://www.facebook.com/groups/ElevatedCraftCrew" target="_blank" rel="noopener noreferrer" style="color: rgb(44, 130, 201);"><strong>Join the Elevated Craft Crew on Facebook</strong></a></p><p>You can also follow us on <a href="https://www.instagram.com/elevatedcraft/" target="_blank" rel="noopener noreferrer" style="color: rgb(44, 130, 201);"><strong>Instagram</strong></a>.</p><h2 id="creators--collaborations">Creators &amp; collaborations</h2><p>Love our products and interested in collaborating? We&apos;d love to hear from you. <a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer" style="color: rgb(44, 130, 201);"><strong>Reach out through our contact form</strong></a> with a little about yourself and links to your social media accounts.</p><p>We receive a lot of collaboration requests, so our team will only reply to inquiries we feel are a good fit. Thanks for understanding!</p><h2 id="want-fewer-emails">Want fewer emails?</h2><p>You can unsubscribe at any time. See <a href="https://help.elevatedcraft.com/en-US/what-is-elevated-crafts-privacy-policy-432108" target="_blank" rel="noopener noreferrer" style="color: rgb(44, 130, 201);"><strong>Privacy policy &amp; terms of service</strong></a> for how.</p>

Stay connected: newsletter, recipes, community & collaborations

Have a question about one of our Elevated products or need help with an order you placed? We are here to help Monday-Friday 9am-5pm MST

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Original Hybrid Cocktail Shaker: overview, features & specs

Original Hybrid Cocktail Shaker: cleaning & care

Using your Original Hybrid Cocktail Shaker

Original Hybrid Cocktail Shaker: gaskets, leaks & replacement parts

The Original Hybrid Cocktail Shaker

Diamond Edition Hybrid Cocktail Shaker: overview, features & specs

Diamond Edition Hybrid Cocktail Shaker: cleaning & care

Diamond Edition Hybrid Cocktail Shaker: gaskets, leaks & replacement parts

Using your Diamond Edition Hybrid Cocktail Shaker

Diamond Edition Hybrid Cocktail Shaker

Hybrid Rocks Glass: overview, features & specs

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Hybrid Pint Glass: use, care & replacement parts

Hybrid Pint Glass

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Wood Fiber Cutting Board

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Nakiri Knife & Acacia Stand

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