Contacting customer supportUpdated 19 hours ago

How to reach us

The best way to reach our Customer Support team is our contact form. To help us help you quickly, please include:

• Your name and email address
• Your order number (if your question is about an order)
• Details about how we can help, plus photos or screenshots if they'll help explain the issue

Hours and response times

• Hours: Monday–Friday, 8:30am–4:30pm Arizona time (MST, no daylight saving time)
• Response time: We typically reply within 1 business day.
• Holidays: We're closed on major US holidays. See our holiday calendar. Messages sent on a holiday are answered the next business day.
• Busy season: Between Thanksgiving and Christmas, replies may take a little longer, but we'll get back to you as soon as we can.

A few tips

• Please send just one request. Sending the same question more than once moves it further back in the queue and can slow down our reply.
• Haven't heard back? Check your spam, junk, promotions, and social folders. Our replies sometimes land there.

Is there a phone number?

We don't offer phone support. We're a small team, and handling questions by email lets us help more customers faster, see your order history, and send detailed instructions, photos, and links. Our team of real people is happy to help through the contact form.

Prefer old-fashioned mail? Here's our mailing address.