Looking to get in touch with Elevated Craft Customer Support? Find out more here.

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Dosis, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To contact our Customer Support team, please reach out to us via our <a href="https://contact.gorgias.help/forms/i7uq8fn0" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(0, 0, 0); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">Contact Form</a>. In addition to your name and email address, please provide us with your order number (if applicable) and any details about how we can help.Normally, we are able to respond to every inquiry within 1 business day. However, during times of extraordinary outreach (you know, that crazy month between Thanksgiving and Christmas), there may be slight delays in response time which we sincerely apologize for, but rest assured that our team will respond to your message as soon as possible.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Arial, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);">If you&apos;ve reached out and haven&apos;t heard back from us within the timeframe listed above, please check your junk / promotions / social / spam folders as those email gremlins like to wreak havoc from-time-to time and filter our replies to a folder you least expect.

How do I get in touch with Elevated Craft customer support?

At this time, we do not offer phone support but we are more than happy to assist you via email. Click here for more information.

<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">At this time, we do not offer phone support but we are more than happy to assist you via email. To contact our support team, please use our&#xA0;<a href="https://contact.gorgias.help/forms/i7uq8fn0" rel="noopener noreferrer" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" target="_blank">Contact Form</a><span style="color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">. In addition to your name and email address, please provide us with your order number (if applicable) and any details about how we can help.<span style="color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">With the option above, we have decided to not offer phone support for a number of reasons detailed below:Our team is small.&#xA0;While we pride ourselves on exceptional service and quick response times, our company is still small and our support team is not at a size where we would be able to handle call volumes effectively or efficiently.&#xA0;Phone calls are slower on average. An support agent can only handle one phone call at at time, whereas the same agent could handle multiple email and chat conversations simultaneously. Accepting phone calls would mean it takes longer to get back to each customer, so while some customers could receive quality service over the phone, many other customers would receive slower response times and it would take longer to resolve their problems.&#xA0;Phone support offers less visibility.&#xA0;Our email and chat options are ideal support channels to use because our support team can view customer history (previous orders, product reviews, previous support tickets, etc.) that allow us to view all relevant customer/order information in most situations. Additionally, sometimes sharing screenshots or pictures help us understand an issue quicker than a conversation over the phone.&#xA0; Phone support is not always the easiest way to provide specific instructions.&#xA0;Many support tickets that come our way require step by step instructions for our customers to follow or require the customer to head to different web pages. Providing this support to customers via email or chat, allows our team to send full detailed instructions with pictures, hyperlinks, discount codes, etc. that can help a customer reach a resolution easier and faster.<span style="color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Elevated Craft is committed to providing the best experience possible and we find that email offers us the ideal support channel to use because our support team can view customer history (previous orders, product reviews, previous support tickets, etc.) that allow us to view all relevant customer/order information in most situations.<span style="color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Thank you for your understanding.

Is there an Elevated Craft customer support phone number?

Our support team will typically respond to your request within 1-business day. We are online Monday-Friday, excluding major holidays. Find out more here.

Our support team will typically respond to your request within 1-business day. We are online Monday-Friday, excluding <a href="https://help.elevatedcraft.com/en-US/holiday-calendar---2025-232263" target="_blank" rel="noopener noreferrer">major holidays</a>.You can reach out to our support team <a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer">here</a>.As tempting as it might be, please refrain from submitting multiple inquiries as this will only push your requests further down in the queue and may make it more difficult for our team to efficiently &amp; effectively help you.

How long does it take to get a response from the customer support team?

Have a question about one of our Elevated products or need help with an order you placed? We are here to help Monday-Friday 9am-5pm MST

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Overview of the Essential Edition Hybrid Cocktail Shaker

Is the Essential Edition Hybrid Cocktail Shaker dishwasher safe?

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Does the measuring top show half measurements?

What are the dimensions of the Essential Edition Hybrid Cocktail Shaker?

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I received an additional gasket with my Essential Edition Hybrid Cocktail Shaker

Essential Edition Hybrid Cocktail Shaker

Overview of the Diamond Edition Hybrid Cocktail Shaker

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The Diamond Edition Hybrid Cocktail Shaker sounds great, but does it do well with cocktails that use egg whites?

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Diamond Edition Hybrid Cocktail Shaker

Overview of the the Hybrid Cocktail Glass

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Hybrid Cocktail Glass

Overview of the Hybrid Pint Glass

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Hybrid Pint Glass

Premium Cocktail Pick Set

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Overview of the Wood Fiber Cutting Board

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Wood Fiber Cutting Board

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