Looking to get in touch with Elevated Craft Customer Support? Find out more here.

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Dosis, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To contact our Customer Support team, please reach out to us via our <a href="https://contact.gorgias.help/forms/i7uq8fn0" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(0, 0, 0); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">Contact Form</a>. In addition to your name and email address, please provide us with your order number (if applicable) and any details about how we can help.Normally, we are able to respond to every inquiry within 1 business day. However, during times of extraordinary outreach (you know, that crazy month between Thanksgiving and Christmas), there may be slight delays in response time which we sincerely apologize for, but rest assured that our team will respond to your message as soon as possible.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Arial, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);">If you&apos;ve reached out and haven&apos;t heard back from us within the timeframe listed above, please check your junk / promotions / social / spam folders as those email gremlins like to wreak havoc from-time-to time and filter our replies to a folder you least expect.

How do I get in touch with Elevated Craft customer support?

At this time, we do not offer phone support but we are more than happy to assist you via email. Click here for more information.

<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">At this time, we do not offer phone support but we are more than happy to assist you via email. To contact our Customer Support team, please use our&#xA0;<a href="https://contact.gorgias.help/forms/i7uq8fn0" rel="noopener noreferrer" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" target="_blank">Contact Form</a><span style="color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">. In addition to your name and email address, please provide us with your order number (if applicable) and any details about how we can help.<span style="color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Elevated Craft is committed to providing the best experience possible and we find that email offers us the ideal support channel to use because our support team can view customer history (previous orders, product reviews, previous support tickets, etc.) that allow us to view all relevant customer/order information in most situations. Additionally, sometimes sharing screenshots or pictures help us understand an issue quicker than a conversation over the phone.&#xA0;<span style="color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Thank you for your understanding.

Is there an Elevated Craft customer support phone number?

Our support team will typically respond to your request within 24 hours. We are online Monday-Friday, excluding major holidays. You can reach out to our support team here.

Our support team will typically respond to your request within 24 hours. We are online Monday-Friday, excluding <a href="https://help.elevatedcraft.com/en-US/holiday-calendar---2025-232263" target="_blank" rel="noopener noreferrer">major holidays</a>.You can reach out to our support team <a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer">here</a>.As tempting as it might be, please refrain from submitting multiple inquiries as this will only push your requests further down in the queue.

How long does it take to get a response from the customer support team?

Have a question about one of our Elevated products or need help with an order you placed? We are here to help Monday-Friday 9am-5pm MST

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Overview of the Essential Edition Hybrid Cocktail Shaker

Is the Essential Edition Hybrid Cocktail Shaker dishwasher safe?

How does the double wall vacuum insulation in the tumbler affect dilution?

How do I know when to stop shaking if the outside of the shaker doesn't get cold?

The Essential Edition Hybrid Cocktail Shaker sounds great, but does it do well with cocktails that use egg whites?

What is a "Hybrid Cocktail Shaker"?

Why haven't I seen a shaker like this used in commercial bars?

I have arthritis - will I be able to open the Essential Edition Hybrid Cocktail Shaker?

How to open/seal your Hybrid Cocktail Shaker

How much liquid does the Essential Edition Hybrid Cocktail Shaker hold?

Is the Essential Edition Hybrid Cocktail Shaker really leak-free?

Does the Elevated Craft Essential Edition Hybrid Shaker work with a Hawthorne strainer?

How do I get the best flow using the built-in strainer?

Will I need to replace the gaskets often?

Does the measuring top show half measurements?

What are the dimensions of the Essential Edition Hybrid Cocktail Shaker?

How do I deep clean my Hybrid Cocktail Shaker?

Can I buy a replacement lid for my Essential Edition Hybrid Cocktail Shaker?

Can I put my Essential Edition Hybrid Cocktail Shaker in the freezer to make it super cold?

Essential Edition Hybrid Cocktail Shaker

Overview of the Diamond Edition Hybrid Cocktail Shaker

What are some of the new features on the Diamond Edition Hybrid Cocktail Shaker?

Is the Diamond Edition Hybrid Cocktail Shaker dishwasher safe?

The Diamond Edition Hybrid Cocktail Shaker sounds great, but does it do well with cocktails that use egg whites?

I have arthritis - will I be able to open the Diamond Edition Hybrid Cocktail Shaker?

How much liquid does the Diamond Edition Hybrid Cocktail Shaker hold?

Is the Diamond Edition Hybrid Cocktail Shaker really leak-free?

Does the Diamond Edition Hybrid Cocktail Shaker work with a Hawthorne strainer?

What are the dimensions of the Diamond Edition Hybrid Cocktail Shaker?

Can I buy a replacement lid for my Diamond Edition Hybrid Cocktail Shaker?

Can I put my Diamond Edition Hybrid Cocktail Shaker in the freezer to make it super cold?

Diamond Edition Hybrid Cocktail Shaker

Overview of the the Hybrid Cocktail Glass

How much liquid does the Hybrid Cocktail Glass hold?

Can I use my Hybrid Cocktail Glass for hot beverages?

Should I hand wash my Hybrid Cocktail Glass?

Is the clear cup made from plastic or glass?

Do large ice cubes fit in the Hybrid Cocktail Glass?

Can I put my Hybrid Cocktail Glass insert in the freezer?

Should I put the steel base in the refrigerator or freezer to make it super cold?

Can I buy a replacement glass insert for my Hybrid Cocktail Glass?

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Hybrid Cocktail Glass

Overview of the Hybrid Pint Glass

Is the Hybrid Pint Glass dishwasher safe?

How much liquid does the Hybrid Pint Glass hold?

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Can I buy a replacement glass insert for my Hybrid Pint Glass?

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What steps should I take if I'm a Kickstarter backer but haven't received my pledge order?

Do your multi-pack Hybrid Pint Glasses come in individual boxes?

Is the Hybrid Pint Glass insert nucleated?

Hybrid Pint Glass

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