Looking to get in touch with Elevated Craft Customer Support? Find out more here.

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Dosis, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To contact our Customer Support team, please reach out to us via our <a href="https://contact.gorgias.help/forms/i7uq8fn0" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(0, 0, 0); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">Contact Form</a>. In addition to your name and email address, please provide us with your order number (if applicable) and any details about how we can help.Normally, we are able to respond to every inquiry within 1 business day. However, during times of extraordinary outreach (you know, that crazy month between Thanksgiving and Christmas), there may be slight delays in response time which we sincerely apologize for, but rest assured that, no matter what, one of our customer service associates will respond to your message as soon as possible.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Arial, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);">If you&apos;ve reached out and haven&apos;t heard back from us within the timeframe listed above, please check your junk / promotions / social / spam folders as those email gremlins like to wreak havoc from-time-to time and filter our replies to a folder you least expect.

How Do I Get In Touch With Elevated Craft Customer Support?

At this time, we do not offer phone support but we are more than happy to assist you via email. Click here for more information.

<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">At this time, we do not offer phone support but we are more than happy to assist you via email. To contact our Customer Support team, please use our&#xA0;<a href="https://contact.gorgias.help/forms/i7uq8fn0" rel="noopener noreferrer" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" target="_blank">Contact Form</a><span style="color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">. In addition to your name and email address, please provide us with your order number (if applicable) and any details about how we can help.<span style="color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Elevated Craft is committed to providing the best experience possible and we find that email offers us the ideal support channel to use because our support team can view customer history (previous orders, product reviews, previous support tickets, etc.) that allow us to view all relevant customer/order information in most situations. Additionally, sometimes sharing screenshots or pictures help us understand an issue quicker than a conversation over the phone.&#xA0;

Is There An Elevated Craft Customer Support Phone Number?

We are online Monday - Friday 8:00 AM - 5:00 PM MST

If you've reached out and haven't heard back from us within 1 business day, please check your junk/promotions/social/spam folders as those email gremlins like to wreak havoc from-time-to time and filter our replies to a folder you least expect.

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Which Payment Methods Does Elevated Craft Accept?

Is It Possible To Place An Order Over The Phone?

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What Currency Are The Prices On ElevatedCraft.com?

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I Placed My Order - Now What?

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I See More Than 1 Charge On My Card! Help!

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Why Was My Purchase Declined? Help!

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General Gift With Purchase Info

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My Order Is Missing! Help Me!

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My Return Has Been Processed For The Incorrect Amount

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🛠 Warranty Information

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What Are Elevated Craft's Terms & Conditions?

💻 Data & Privacy

Overview of the Elevated Craft Hybrid Cocktail Shaker

Is The Elevated Craft Hybrid Cocktail Shaker Dishwasher Safe?

How Does The Double Wall Vacuum Insulation In The Tumbler Affect Dilution?

How Do I Know When To Stop Shaking If The Outside Of The Shaker Doesn't Get Cold?

The Elevated Craft Shaker Sounds Great, But Does It Do Well With Cocktails That Use Egg Whites?

What Is A "Hybrid Cocktail Shaker"?

Why Haven't I Seen A Hybrid Shaker Like This Used In Commercial Bars?

I Have Arthritis, Will I Be Able To Open The Shaker?

How To Open/Seal Your Hybrid Shaker

How Much Liquid Does The Shaker Hold?

Is The Hybrid Cocktail Shaker Really Leak-Free?

Does The Elevated Craft Shaker Work With A Hawthorne Strainer?

How Do I Get The Best Flow Using The Built-In Strainer?

Will I Need To Replace The Gaskets Often?

Does The Measuring Top Show Half Measurements?

What Are The Dimensions Of The Hybrid Cocktail Shaker?

How Do I Deep Clean My Hybrid Cocktail Shaker?

Can I Buy A Replacement Lid For My Shaker?

Hybrid Cocktail Shaker

Overview of the The Hybrid Cocktail Glass

How Much Liquid Does The Hybrid Cocktail Glass Hold?

Should I Hand Wash My Hybrid Cocktail Glass?

Is The Clear Cup Made From Plastic Or Glass?

Do Large Ice Cubes Fit In The Hybrid Cocktail Glass?

Can I Put My Hybrid Cocktail Glass Insert In The Freezer?

Should I Put The Steel Base In The Freezer To Make It Super Cold?

Can I Buy A Replacement Glass Insert For My Hybrid Cocktail Glass?

How Do I Use The Built-In Measuring Features?

How Do I Remove The Glass Insert From The Steel Base?

Are The Hybrid Cocktail Glass Inserts Stackable?

Is The Glass Lock Ring Removable?

Can I Purchase The Steel Base Separately For My Hybrid Cocktail Glass?

How Is The Black And Copper Metal Finish Applied? Is It Safe And Scratch Resistant?

What Are The Dimensions Of The Assembled Hybrid Cocktail Glass?

Hybrid Cocktail Glass

Overview of the The Hybrid Pint Glass

Is The Hybrid Pint Glass Dishwasher Safe?

How Much Liquid Does The Hybrid Pint Glass Hold?

Are The Hybrid Pint Glass Inserts Rated For Certain Temperatures?

Can I Use My Hybrid Pint Glass For Hot Beverages?

Can I Put My Hybrid Pint Glass Insert In The Freezer?

Are The Hybrid Pint Glass Inserts Stackable?

Can I Buy A Replacement Glass Insert For My Hybrid Pint Glass?

Can I Purchase The Steel Base Separately For My Hybrid Pint Glass?

What Are The Dimensions Of The Assembled Hybrid Pint Glass?

What Steps Should I Take If I'm A Kickstarter Backer But Haven't Received My Pledge Items?

Hybrid Pint Glass

📦 Wholesale & Resale Request

🏆 Custom Engraving

Can Elevated Craft Provide Engraving For Individual Items?

Custom Engraving & Wholesale

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