Is there an Elevated Craft customer support phone number?Updated a day ago

At this time, we do not offer phone support but we are more than happy to assist you via email. To contact our support team, please use our Contact Form. In addition to your name and email address, please provide us with your order number (if applicable) and any details about how we can help.

With the option above, we have decided to not offer phone support for a number of reasons detailed below:

Our team is small. While we pride ourselves on exceptional service and quick response times, our company is still small and our support team is not at a size where we would be able to handle call volumes effectively or efficiently. 

Phone calls are slower on average. An support agent can only handle one phone call at at time, whereas the same agent could handle multiple email and chat conversations simultaneously. Accepting phone calls would mean it takes longer to get back to each customer, so while some customers could receive quality service over the phone, many other customers would receive slower response times and it would take longer to resolve their problems. 

Phone support offers less visibility. Our email and chat options are ideal support channels to use because our support team can view customer history (previous orders, product reviews, previous support tickets, etc.) that allow us to view all relevant customer/order information in most situations. Additionally, sometimes sharing screenshots or pictures help us understand an issue quicker than a conversation over the phone. 

Phone support is not always the easiest way to provide specific instructions. Many support tickets that come our way require step by step instructions for our customers to follow or require the customer to head to different web pages. Providing this support to customers via email or chat, allows our team to send full detailed instructions with pictures, hyperlinks, discount codes, etc. that can help a customer reach a resolution easier and faster.

Elevated Craft is committed to providing the best experience possible and we find that email offers us the ideal support channel to use because our support team can view customer history (previous orders, product reviews, previous support tickets, etc.) that allow us to view all relevant customer/order information in most situations.

Thank you for your understanding.