How to add a gift message, which products come gift-boxed, what's on the packing slip (no prices!), and answers about gift wrap and gift cards.

<p>Our products make great gifts for any occasion. Here&apos;s everything you need to know about sending one.</p><h2 id="at-a-glance">At a glance</h2><ul><li><strong>Gift messages:</strong> Free, up to 750 characters, added in your cart before checkout</li><li><strong>Prices:</strong> Never included on the packing slip or with your gift message</li><li><strong>Gift boxes:</strong> Most products come individually boxed in giftable packaging</li><li><strong>Gift wrap:</strong> Not available</li><li><strong>Gift cards:</strong> Not available</li></ul><h2 id="adding-a-gift-message">Adding a gift message</h2><p>Include a short note, or your favorite cocktail recipe as inspiration for your recipient!</p><p><strong>Please include your name in the message.</strong> We don&apos;t share the sender&apos;s identity, so if your name isn&apos;t in the message, your recipient won&apos;t know who the gift is from.</p><p><strong>1.</strong> Add your item(s) to your cart and click <strong>Add Gift Message</strong> in the shopping cart before you check out:</p><p><img src="https://attachments.gorgias.help/lrg3N7AWDL6DnR8K/hc/0eMnwxKGJVx9bDNo/2026061723-2c654a51-cac5-4b22-a043-d2f53acfec70-2a313feb-0d0e-4a30-a328-ff4b460629ac.png" style="width: 300px;" class="fr-fic fr-dib"></p><p><strong>2.</strong> Enter your gift message (up to 750 characters) <strong>and wait for the <span style="color: rgb(65, 168, 95);">GREEN</span> checkmark to appear above your message</strong>:</p><p><img src="https://attachments.gorgias.help/lrg3N7AWDL6DnR8K/hc/0eMnwxKGJVx9bDNo/2026061723-13e0e108-d886-4e16-9e3e-5a8035616eb5-b30983e6-db16-4014-a05b-28e6995729be.png" style="width: 300px;" class="fr-fic fr-dib"></p><p><strong>If you don&apos;t wait for the green checkmark, your message may be cut off or not included at all.</strong></p><p><strong>3.</strong> Click <strong>Checkout</strong>. Your gift message won&apos;t appear on your order confirmation email, but it will be printed on the packing slip included with your order.</p><h3 id="forgot-to-add-a-gift-message">Forgot to add a gift message?</h3><p>We can&apos;t add a gift message to an order that&apos;s already been placed. If your order hasn&apos;t been processed yet, we may be able to cancel it so you can reorder with your message. Please <a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer"><strong>contact us</strong></a> right away, since orders move to our fulfillment center quickly.</p><h2 id="will-my-recipient-see-prices">Will my recipient see prices?</h2><p>No. We include a packing slip that lists the items in the order (and your gift message, if you added one), but <strong>no pricing information</strong>.</p><h2 id="gift-ready-packaging">Gift-ready packaging</h2><p>These products come individually boxed in premium, giftable packaging:</p><ul><li>Original and Diamond Edition Hybrid Cocktail Shakers</li><li>Hybrid Rocks Glass and Hybrid Pint Glass (each glass in a multi-pack is boxed individually, so they&apos;re easy to give to different people)</li><li>Nakiri Knife &amp; Acacia Stand</li><li>Complete Cocktail System</li></ul><p>The <strong>Wood Fiber Cutting Board</strong> ships in a plain brown cardboard envelope rather than gift packaging.</p><p>All of our packaging is plastic-free and 100% recyclable. &#x267B;</p><h2 id="gift-wrap-and-gift-cards">Gift wrap and gift cards</h2><p>We don&apos;t currently offer gift wrapping or gift cards.</p><h2 id="related">Related</h2><ul><li><a href="https://help.elevatedcraft.com/en-US/how-can-i-return-a-gift-3573075" target="_blank" rel="noopener noreferrer"><strong>How do I return or exchange a gift?</strong></a></li><li><a href="https://help.elevatedcraft.com/en-US/who-sent-me-this-gift-806626" target="_blank" rel="noopener noreferrer"><strong>Who sent me this gift?</strong></a></li><li><a href="https://help.elevatedcraft.com/en-US/how-quickly-will-my-order-ship-out-during-the-holiday-season-3441498" target="_blank" rel="noopener noreferrer"><strong>2026 holiday shipping deadlines</strong></a></li></ul>

Gift giving guide: gift messages, packaging & more

To protect the sender's privacy, we can't share who sent a gift, but we'll let them know you asked so they can reach out to you.

<p>Received an Elevated Craft gift and not sure who it&apos;s from? First, check the packing slip for a gift message. Senders often include their name there.</p><p>Still a mystery? <a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer"><strong>Reach out to us</strong></a> with the order number from your packing slip. To protect the sender&apos;s privacy (and their surprise!), we can&apos;t share who sent the gift, but we&apos;ll let them know you asked so they can reach out to you.</p>

Who sent me this gift?

Received a gift you'd like to swap? Contact us and our team will arrange it. Here's how price differences and refunds work for gifts.

<p>Received an Elevated Craft gift that isn&apos;t quite right? Our team can help you swap it for something else.</p><h2 id="how-to-swap-a-gift">How to swap a gift</h2><ol><li><a href="https://contact.gorgias.help/en-US/forms/i7uq8fn0" target="_blank" rel="noopener noreferrer"><strong>Contact us</strong></a> and let us know you&apos;d like to exchange a gift.</li><li>Include the <strong>order number</strong> (it&apos;s on the packing slip). If you don&apos;t have it, send the purchaser&apos;s name and the shipping address the gift was sent to, and we&apos;ll locate the order.</li><li>Tell us which item(s) you&apos;re sending back and what you&apos;d like instead.</li></ol><p>Our team will email you with next steps for sending the original item back and arranging your new item.</p><h2 id="if-the-price-is-different">If the price is different</h2><ul><li><strong>New item costs more:</strong> Once your return is received and inspected, we&apos;ll email you an invoice for the difference.</li><li><strong>New item costs less:</strong> We can only refund the difference to the <strong>purchaser&apos;s original payment method</strong>, so the purchaser will likely see the refund. If you&apos;d like to keep the swap a surprise, consider choosing an item of equal or greater value.</li></ul><h2 id="returning-a-gift-for-a-refund">Returning a gift for a refund</h2><p>Refunds can only go back to the <strong>purchaser&apos;s original payment method</strong>. We aren&apos;t able to send a refund to the gift recipient, and we don&apos;t offer store credit.</p><h2 id="good-to-know">Good to know</h2><ul><li><strong>Timing:</strong> Gifts can be exchanged within 30 days of delivery. Gifts ordered between November 1st and December 31st can be exchanged until January 31st.</li><li><strong>Condition:</strong> Items must be new, unused, and in their original packaging.</li><li><strong>Not eligible:</strong> Custom engraved items and warranty claim orders.</li><li><strong>ElevatedCraft.com orders only.</strong> If your gift was bought from Amazon or another retailer, the gift giver will need to contact that retailer.</li><li><strong>Original shipping fees are non-refundable.</strong></li></ul><p>For full details, see our <a href="https://help.elevatedcraft.com/en-US/what-is-your-returnexchange-policy-432077" target="_blank" rel="noopener noreferrer"><strong>Return &amp; exchange policy</strong></a>.</p>

How do I return or exchange a gift?

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