When I tried to use my Prepaid Award Card, it was declined. What can I do?Updated 13 days ago

This card functions like a debit card and only authorizes purchases if the card has a sufficient balance. Please check if your card balance is greater than the purchase amount you're attempting. Also, double-check that you added the correct card number, name, and address. 

If you are still experiencing issues, please email us with all the details of your charge at [email protected] and we will be happy to help!