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Once you select a Prepaid Award Card, we will send you an email with a secure link to the details of your card.&#xA0;For balance details, please email the CashBack support team at <a href="mailto:support@getfondue.com">support@getfondue.com</a> with the last four digits of your Prepaid Award Card.

Once you select a Prepaid Award Card, we will send you an email with a secure link to the details of your card. Click here for more information.

Where can I check the balance on my Prepaid Award Card?

Customer Care

💳 CashBack

Which payment methods does Elevated Craft accept?

Is it possible to place an order over the phone?

Can I ship to multiple addresses in one order?

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I just placed my order, can I change my billing address?

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I see more than 1 charge on my card! Help!

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My free gift was not included in my order - what can I do?

Shop Pay Installments

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When is your next sale?

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I forgot to add a promo code but already made a purchase

Help! I'm just below the free US shipping amount!

🙌 Ordering & Payment

Shipping rates & methods (US)

Shipping rates & methods (International)

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Issues with tracking info

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My order shipped to the wrong address!

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I received an incorrect item in my order. What should I do?

Details about Shop Promise

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🚚 Shipping

What is your return/exchange policy?

Can I return multiple items from different orders in the same box?

I don't have a printer to print the return label - help!

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I received the refund notification email, but haven't received the refund on my card

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Help! My return has been processed for the incorrect amount!

Can I return my Amazon order directly to Elevated Craft?

I didn't get a return label - what should I do?

Can I return my order to Elevated Craft if I purchased from another retailer?

I received a return reminder email but sent all my items back already

Can I return/exchange my custom engraved order?

Why was my international refund amount different than what I originally paid?

Holiday Returns

Product representation

What if I accidentally return a non-Elevated Craft item?

🔀 Returns/Exchanges

Are items individually packaged for gift giving?

Adding a gift message

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Does Elevated Craft offer gift cards?

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Who sent me this gift?

🎁 Gift Giving

Holiday calendar - 2025

Holiday returns

How quickly will my order ship out during the holiday season?

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🎄 Holiday Season Policies

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👫 My Account

What is CashBack?

How can I redeem my CashBack?

I signed up but never received my 30% off discount!

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How long does it take to get my Prepaid Award Card?

Where can I use this Prepaid Award Card?

When I tried to use my Prepaid Award Card, it was declined. What can I do?

I have a different CashBack question

Are Elevated Craft's items backed by a warranty?

🛠 Warranty Information

Custom engraving

Can Elevated Craft provide engraving for individual items?

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Can I return a custom engraved item?

Can I get an engraving on an Elevated Craft product I already own?

Wholesale & resale

🏆  Custom Engraving & Wholesale

How do I get in touch with Elevated Craft customer support?

Is there an Elevated Craft customer support phone number?

How long does it take to get a response from the customer support team?

🤝 Contact Us

What is Elevated Craft's privacy policy?

What are Elevated Craft's terms & conditions?

💻 Data & Privacy

Overview of the Essential Edition Hybrid Cocktail Shaker

Is the Essential Edition Hybrid Cocktail Shaker dishwasher safe?

How does the double wall vacuum insulation in the tumbler affect dilution?

How do I know when to stop shaking if the outside of the shaker doesn't get cold?

The Essential Edition Hybrid Cocktail Shaker sounds great, but does it do well with cocktails that use egg whites?

What is a "Hybrid Cocktail Shaker"?

Why haven't I seen a shaker like this used in commercial bars?

I have arthritis - will I be able to open the Essential Edition Hybrid Cocktail Shaker?

How to open/seal your Hybrid Cocktail Shaker

How much liquid does the Essential Edition Hybrid Cocktail Shaker hold?

Is the Essential Edition Hybrid Cocktail Shaker really leak-free?

Does the Elevated Craft Essential Edition Hybrid Shaker work with a Hawthorne strainer?

How do I get the best flow using the built-in strainer?

Will I need to replace the gaskets often?

Does the measuring top show half measurements?

What are the dimensions of the Essential Edition Hybrid Cocktail Shaker?

How do I deep clean my Hybrid Cocktail Shaker?

Can I buy a replacement lid for my Essential Edition Hybrid Cocktail Shaker?

Can I put my Essential Edition Hybrid Cocktail Shaker in the freezer to make it super cold?

I received an additional gasket with my Essential Edition Hybrid Cocktail Shaker

Essential Edition Hybrid Cocktail Shaker

Overview of the Diamond Edition Hybrid Cocktail Shaker

What are some of the new features on the Diamond Edition Hybrid Cocktail Shaker?

Is the Diamond Edition Hybrid Cocktail Shaker dishwasher safe?

The Diamond Edition Hybrid Cocktail Shaker sounds great, but does it do well with cocktails that use egg whites?

I have arthritis - will I be able to open the Diamond Edition Hybrid Cocktail Shaker?

How much liquid does the Diamond Edition Hybrid Cocktail Shaker hold?

Is the Diamond Edition Hybrid Cocktail Shaker really leak-free?

Does the Diamond Edition Hybrid Cocktail Shaker work with a Hawthorne strainer?

What are the dimensions of the Diamond Edition Hybrid Cocktail Shaker?

Can I buy a replacement lid for my Diamond Edition Hybrid Cocktail Shaker?

Can I put my Diamond Edition Hybrid Cocktail Shaker in the freezer to make it super cold?

Will you offer large product bundles featuring the Diamond Edition Shaker?

Diamond Edition Hybrid Cocktail Shaker

Overview of the the Hybrid Cocktail Glass

Can I use my Hybrid Cocktail Glass for hot beverages?

How much liquid does the Hybrid Cocktail Glass hold?

Should I put the steel base in the refrigerator or freezer to make it super cold?

Should I hand wash my Hybrid Cocktail Glass?

Can I buy a replacement glass insert for my Hybrid Cocktail Glass?

Is the clear cup made from plastic or glass?

How do I use the built-in measuring features?

Can I put my Hybrid Cocktail Glass insert in the freezer?

Are the Hybrid Cocktail Glass Inserts stackable?

How do I remove the glass insert from the steel base?

What are the dimensions of an assembled Hybrid Cocktail Glass?

Is the glass lock ring removable?

Can I purchase the steel base separately for my Hybrid Cocktail Glass?

How is the black & copper metal finish applied? Is it safe & scratch resistant?

Do your multi-pack Hybrid Cocktail Glasses come in individual boxes?

Hybrid Cocktail Glass

Overview of the Hybrid Pint Glass

Is the Hybrid Pint Glass dishwasher safe?

How much liquid does the Hybrid Pint Glass hold?

Are the Hybrid Pint Glass inserts rated for certain temperatures?

Can I use my Hybrid Pint Glass for hot beverages?

Can I put my Hybrid Pint Glass insert in the freezer?

Are the Hybrid Pint Glass inserts stackable?

Can I buy a replacement glass insert for my Hybrid Pint Glass?

Can I purchase the steel base separately for my Hybrid Pint Glass?

What are the dimensions of an assembled Hybrid Pint Glass?

What steps should I take if I'm a Kickstarter backer but haven't received my pledge order?

Where can I check the balance on my Prepaid Award Card?Updated a day ago