My order shows delivered, but I can't find itUpdated 2 days ago
If your tracking shows "Delivered" but your package hasn't arrived, please wait a few extra days. Packages are often scanned as delivered while they're still on the truck.
Before you contact us
Before you install security cameras or start a hashtag against the carrier, please:
- Double-check your shipping address in your order confirmation email.
- Check the carrier's tracking page for any updates or delivery notes.
- Look around where your mail is usually left, and around your property (packages sometimes end up hiding in the bushes).
- Ask your household, neighbors, or building management whether they picked it up for you.
Still missing?
If your package still hasn't turned up a few business days after it was marked delivered:
- Contact the carrier to ask where the package was left.
- Reach out to us with your order number so we can look into it and help however we can.
If you know your package was delivered and then taken (for example, you have doorbell or security camera footage), please also file a report with your local police department.
We know how frustrating a lost or stolen package is, and we'll work with you case by case. Investigations with our shipping partners can take a few weeks to resolve, sometimes longer during busy seasons, so we appreciate your patience.
Tip: If you think your address is at higher risk for package theft, consider shipping to a more secure address.