My order is delayed or tracking isn't updatingUpdated 2 days ago
While we work hard to get every order to you on time, delays can happen for reasons outside our control, such as carrier disruptions, severe weather, natural disasters, customs delays, or labor strikes. If there's a significant delay on our end, we'll let you know.
What to do
- Check with the carrier. Once your order ships, the carrier is your best source for updates and estimated delivery times. Contact them with your tracking number for the latest information in your area.
- Sign up for carrier notifications on their tracking page, so you'll be updated automatically instead of refreshing the page.
- Contact us if tracking hasn't updated in 5 business days. Reach out to us with your order number and we'll investigate with the carrier on your behalf.
Carriers sometimes skip a scan or don't update tracking as often as we'd like, so a pause in tracking doesn't always mean a problem.
Holiday season
During November and December, our fulfillment window may be a little longer due to high order volume, and carriers are handling far more packages than usual. Please allow extra time. See holiday shipping deadlines.
Good to know
Elevated Craft isn't responsible for transit delays caused by high package volume, weather, mechanical issues, strikes, natural disasters, carrier mis-scans, or incorrect or incomplete shipping information. We don't require a signature for delivery, and where a package is left is up to the delivery driver.
Once a tracking number has been assigned, we can't cancel the order or offer a refund for delays outside our control.