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Tracking hasn't updated in a few days? Click here to learn more about how we can help.

My Tracking Hasn't Been Updated In A While. What Are My Options?

Customer Care

🚚 Shipping

Which Payment Methods Does Elevated Craft Accept?

Is It Possible To Place An Order Over The Phone?

Can I Ship To Multiple Addresses In One Purchase?

Can I Use Multiple Forms Of Payment?

How Do I Modify/Cancel An Order?

How Can I Edit My Shipping Address?

What Currency Are The Prices On ElevatedCraft.com?

What Should I Do If I Haven't Received A Confirmation Email?

I Placed My Order - Now What?

Does My Order Include Tax?

I See More Than 1 Charge On My Card! Help!

How Can I Change The Payment Method After Placing An Order?

Why Was My Purchase Declined? Help!

When Will I Be Charged For My Order?

I'm Going On Vacation. Can I Have My Order Shipped To A Hotel Or Resort?

Can My Order Be Shipped At A Later Date?

General Gift With Purchase Info

🙌 Ordering & Payment

What Are Your Shipping Rates?

Express & Expedited Shipping Options

Does Elevated Craft Ship Internationally?

How Much Can I Expect To Pay For Customs/Duties?

How Do I Track My Order?

How Fast Are Orders Processed?

How Do I Make Changes To My Shipment?

My Order Is Missing! Help Me!

Help! My Order Was Damaged During Shipping!

Where Is My Order Shipping From?

Do You Ship to APO, FPO, Or PO Boxes?

What Happens If My Order Is Returned To Sender?

Refusing A Delivery

Do You Offer Free Shipping?

How Can I Change My Shipping Address?

Do You Ship Orders On Weekends?

I Received A Damaged Item. Help!

What Is Your Return Policy?

Can I Return My Order To Elevated Craft For Store Credit?

When Can I Expect My Refund?

I Had To Cancel My Credit/Debit Card But Now Want A Refund - What Do I Do?

My Return Has Been Processed For The Incorrect Amount

Can I Return My Amazon Order Directly to Elevated Craft

Can I Return My Order To Elevated Craft If I Purchased From Another Retailer?

I Would Like To Make An Exchange. How Do I Do That?

🔀 Returns/Exchanges

Adding A Gift Message

Does Elevated Craft Include A Receipt With My Gift Order?

Does Elevated Craft Offer Gift Cards?

Does Elevated Craft Offer Gift Wrapping?

Who Sent Me This Gift?

🎁 Gift Giving

Are Elevated Craft's Items Backed By A Warranty?

🛠 Warranty Information

How Do I Get In Touch With Elevated Craft Customer Support?

Is There An Elevated Craft Customer Support Phone Number?

🤝 Contact Us

What Is Elevated Craft's Privacy Policy?

What Are Elevated Craft's Terms & Conditions?

💻 Data & Privacy

Overview of the Elevated Craft Hybrid Cocktail Shaker

Is The Elevated Craft Hybrid Cocktail Shaker Dishwasher Safe?

How Does The Double Wall Vacuum Insulation In The Tumbler Affect Dilution?

How Do I Know When To Stop Shaking If The Outside Of The Shaker Doesn't Get Cold?

The Elevated Craft Shaker Sounds Great, But Does It Do Well With Cocktails That Use Egg Whites?

What Is A "Hybrid Cocktail Shaker"?

Why Haven't I Seen A Hybrid Shaker Like This Used In Commercial Bars?

I Have Arthritis, Will I Be Able To Open The Shaker?

How To Open/Seal Your Hybrid Shaker

How Much Liquid Does The Shaker Hold?

Is The Hybrid Cocktail Shaker Really Leak-Free?

Does The Elevated Craft Shaker Work With A Hawthorne Strainer?

How Do I Get The Best Flow Using The Built-In Strainer?

Will I Need To Replace The Gaskets Often?

Does The Measuring Top Show Half Measurements?

What Are The Dimensions Of The Hybrid Cocktail Shaker?

How Do I Deep Clean My Hybrid Cocktail Shaker?

Can I Buy A Replacement Lid For My Shaker?

Hybrid Cocktail Shaker

Overview of the The Hybrid Cocktail Glass

How Much Liquid Does The Hybrid Cocktail Glass Hold?

Should I Hand Wash My Hybrid Cocktail Glass?

Is The Clear Cup Made From Plastic Or Glass?

Do Large Ice Cubes Fit In The Hybrid Cocktail Glass?

Can I Put My Hybrid Cocktail Glass Insert In The Freezer?

Should I Put The Steel Base In The Freezer To Make It Super Cold?

Can I Buy A Replacement Glass Insert For My Hybrid Cocktail Glass?

How Do I Use The Built-In Measuring Features?

How Do I Remove The Glass Insert From The Steel Base?

Are The Hybrid Cocktail Glass Inserts Stackable?

Is The Glass Lock Ring Removable?

Can I Purchase The Steel Base Separately For My Hybrid Cocktail Glass?

How Is The Black And Copper Metal Finish Applied? Is It Safe And Scratch Resistant?

What Are The Dimensions Of The Assembled Hybrid Cocktail Glass?

Hybrid Cocktail Glass

Overview of the The Hybrid Pint Glass

Is The Hybrid Pint Glass Dishwasher Safe?

How Much Liquid Does The Hybrid Pint Glass Hold?

Are The Hybrid Pint Glass Inserts Rated For Certain Temperatures?

Can I Use My Hybrid Pint Glass For Hot Beverages?

Can I Put My Hybrid Pint Glass Insert In The Freezer?

Are The Hybrid Pint Glass Inserts Stackable?

Can I Buy A Replacement Glass Insert For My Hybrid Pint Glass?

Can I Purchase The Steel Base Separately For My Hybrid Pint Glass?

What Are The Dimensions Of The Assembled Hybrid Pint Glass?

What Steps Should I Take If I'm A Kickstarter Backer But Haven't Received My Pledge Items?

Hybrid Pint Glass

📦 Wholesale & Resale Request

🏆 Custom Engraving

Can Elevated Craft Provide Engraving For Individual Items?

Custom Engraving & Wholesale

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My Tracking Hasn't Been Updated In A While. What Are My Options?Updated 7 months ago