What happens if my order is returned to sender?Updated 16 days ago

If your order has been returned to Elevated Craft by the carrier, it's usually for one of the following reasons:

• The delivery address was incomplete (example: misspelled or missing information).
• The carrier was unable to access the address after several attempts.
• The order was not collected from the pickup point after being delivered.
• The package was refused. (For more information on refusing a delivery, head here.)

What to do next

If your shipment is being returned to us, please contact us with your order number so we can verify your address and let us know whether you'd like a replacement order or a refund.

Replacement orders

We'll send a replacement order once the returned package has arrived back at our fulfillment center. Returned packages can take some time to travel back to us, and we'll ship your replacement order as soon as the original order is received.

Please note that we may not be able to reship your order if an item is out of stock.

Refunds

If you'd prefer a refund, or if we're unable to reship your order, we'll refund it (less any shipping charges) to your original form of payment once the package is received at our fulfillment center.