How can I return a gift?Updated 9 days ago

If you received a gift purchased at ElevatedCraft.com that you'd like to return for a different item, please reach out to us here with your order number handy. 

A Few Extra Things To Know

• Exchanging for Item(s) of Lesser Value: If the item(s) you are requesting in exchange are less cost than the item(s) in the original order, the difference in price will be refunded to the purchaser's original form of payment (so, you know, make sure you have a conversation with them in advance if you want to avoid a potentially awkward situation!).
• Exchanging for Item(s) of Greater Value: If the item(s) you are requesting in exchange are greater than the cost of the original order, we will reach out to you (via email) when your return has been received & inspected and send you an invoice to complete that covers the difference in price.
• Returning for a Refund: If you return gift item(s) for a refund, we can only issue the refund back to the purchaser's original form of payment - we cannot issue the refund to you (so you're better off selecting a different item or two so the purchaser doesn't know you returned their gift!).
• Store Credit: At this time, we do not offer store credit for future purchases.
• Non-Elevated Craft Items: Be sure to only send Elevated Craft Products - we are not responsible for returning any item(s) sent in error back to you, and any non-Elevated Craft items will be disposed of.
• Pack Your Return Carefully: Please be sure you securely pack every item being returned. Items damaged in return transit are not eligible for exchange or refund.  Please use original shipment packaging if available.
• Ineligible Items: Custom engraved orders & warranty claim orders are not eligible for returns or refunds.
• Shipping Costs: Original shipping fees are nonrefundable.
• Drop-Off Receipts: We recommend keeping your drop-off receipt for peace of mind. If there is any issue with your return label or shipping, our team will work with you to sort things out.
• Verified Elevated Craft Orders: All returns must be for verified ElevatedCraft.com orders. If you purchased any of our items through a different source, please contact them directly.