How do I make changes to my order?Updated 7 days ago
If you need to make an update, please reach out to us (providing your order number and details of the updates you would like to make as outlined below) to see if updates are still even possible:
Subject line: Order Change for [Your Order Number]
Message body: Let us know what you’d like to update: address change, item removal, etc
Our team will then check the status of your order:
- If your order is not being prepared for shipment, we will attempt to make the requested updates (Please keep in mind that this may delay your order from being processed & shipped out).
- If your order is already being prepared for shipment, we will NOT be able to make any updates. You will receive an email confirmation with the tracking number once the shipment is processed.
Here are your next steps if the shipping address cannot be adjusted:
- Attempt to receive the package from the current shipping address either yourself or with any contacts you know at or near that address to work out how to get your order to your current address.
- Reach out to the carrier and see if they can hold the package for local pickup (we are unable to do this on your behalf).
- If the order is undeliverable and the carrier returns the order to our warehouse, we can then re-ship it to an updated address.