Can I change my order or shipping address?Updated 3 days ago
Please double-check your order before checking out. Orders move to our fulfillment center quickly, so once an order is placed, we're generally unable to make changes. This includes the shipping address, items, or quantities.
Need to ask about a change?
You're welcome to contact us and we'll check whether anything can be done. To help us look into it quickly, please include:
- Subject line: Order Change for [Your Order Number]
- Message: What you'd like to change (for example, the shipping address)
Most orders can't be changed. If your order is already being prepared for shipment, we won't be able to update it, and you'll receive a tracking email once it ships.
If your order ships to the wrong address
We ship to the address entered at checkout. If that address was incorrect, here are your options:
- Contact the carrier. While the package is in transit, the carrier may be able to hold it for local pickup. We can't make this request for you.
- Reach out to someone at or near that address to help get the package to you.
- If the carrier returns the package to us as undeliverable, contact us and we can reship it to an updated address.
Elevated Craft isn't responsible for loss or delay caused by an incorrect or incomplete address entered at checkout, or for packages marked delivered to the address provided.