How do I start and ship a return?Updated 2 days ago
1. Start your return
- Go to our Return Portal and look up your order.
- Select the item(s) you're returning and tell us why.
- US orders: You'll get a free prepaid USPS return label. Print it, or choose the QR code option and show it at the post office. No printer needed!
Some returns need a quick review before a label is issued. If so, we'll email you once it's reviewed, usually within 1 business day.
International orders: Submit your return in the Return Portal and we'll email you instructions for where to send it. International returns aren't eligible for a free return label, so please use a shipping service with tracking. Return shipping costs are non-refundable.
2. Pack your return
- Pack items securely. Items damaged in return shipping aren't eligible for a refund.
- Use the original packaging or your own box, and remove or cover any old shipping labels and tracking numbers.
- Put your return receipt or order number inside the box. Please don't write on the product itself, as this may make it ineligible for a refund.
- Only include Elevated Craft products from the order you're returning.
3. One order per box
Each order needs its own box and its own return label. The postage on each prepaid label only covers the items selected for that return, so please don't combine returns from different orders. If returns are combined, we may not be able to refund the items, and we aren't responsible for any extra fees.
4. Ship it
- Attach your label securely (or bring your QR code) and drop the package off with USPS.
- Keep your drop-off receipt for your records.
- Using your own shipper? Choose a service with tracking, keep your tracking number, and include your order information inside the box. Any additional return shipping costs are non-refundable.
What happens next?
Once your return arrives at our return center, we'll inspect it and email you about your refund. See Refunds: timing & amounts.
Having trouble with the portal or your label? See Return portal & return label problems.